Immediate Need for a Senior Support Engineer for a 12 months contract (Multiple Locations)
*LOOKING FOR CITIZENS AND GREEN CARD HOLDERS. * Job Overview - Principal Support Engineer This position is responsible for technical guidance to the global support community on a product solution set, by leading the resolution on complex questions, issue recreations, and product to product integrations. Also provides mentoring and training of engineers within the same community to deliver quality and customer satisfaction. Key Responsibilities · Investigate technical problems to determine the root cause and forward findings to Sustaining Engineering. · Perform Problem Source Identification (PSI) through the use of code debuggers and the inspection of code logic. · Research and investigate complex questions or Client product defects for the product line. Use traces, dumps, debuggers, reviewing product source code, or other software tools as a precursor to involvement by the Sustaining Engineering team. · Use available technology such as scripting languages to provide workarounds or solutions for customers. · Provide technical leadership to the global support community; establishes community forums, writes papers, review knowledge documents and provide training to engineers within the same community; occasionally required to provide training for customers. · Provide visible technical leadership across the global product line; foster the technical community, identify cross training · opportunities and drive timely technical reviews of knowledge management content. Work to improve the team's performance, product capabilities, and customer satisfaction. · Collaborate with the Support Planning team for the product line to drive direction through enhancements or fixes that are considered predominant issues by the customer base or user group. · Advocate for the improvement of RAS (Reliability, Availability, Serviceability) technology · Participate as required with the Planning Team for the entire PRIME lifecycle of the product line. · Contribute to reviews and product requirement discussions with the Development team. · Lead the team effort to resolve escalated support issues. · Participate in user group seminars, webinars, or sessions to help educate the customer base. *Work Experience and Skills :-* · Typically has 7 years of technical support experience as a Support or Senior Support Engineer · The candidate must also have programming experience that is related to the supported product line. Structured programming experience in a professional environment is preferred, but an Associate or Bachelor's degree in Computer science or related field may qualify. · The candidate must be extremely proficient with the Client product line for which they will be the Principal Support Engineer. · In the case of a new hire or product reassignment, the Principal Support Engineer will be expected to make use of their previous experience (Client products or commensurate, external experience) to expedite their proficiency to the level of a Principal Support Engineer. · Strong and proven technical leadership skills. · Strong and proven customer service skills. · Strong communication skills (written and verbal). · Excellent analytical and presentation skills. · Strong teamwork skills for inter-group cooperation. · Ability to handle high-pressure customer situations and bring these situations to a successful resolution for the customer. · Ability to interface with customer onsite at a technical level. Location : Multiple Locations (TEXAS,VA, MA,NY and IL) rate : market Duration: 1 Year+ *Certifications & Education :-* · Appropriate certifications such as 200 (or greater) level Top Gun (or equivalent) · Product or product line relevant O.E.M. product certifications (Oracle, MCSE, DB2, Unix, SMP/E, CNE, etc.) strongly preferred. · Programming language certification such as Sun SCJP, Microsoft MCSD, IBM Certified Application Developer are preferred. · Bachelor's Degree or global equivalent in Computer Science or related discipline. Please email us resume with rate and contact details ASAP -- Thanks, Padmaja. [email protected] Direct: 201-777-4356 www.QualityITSource.com Certified MBE and WBE Company "Quality You Can Count On" --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.co.in/group/us_itgroups?hl=en -~----------~----~----~----~------~----~------~--~---
