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*TITLE:* SERVICE MANAGER *REPORTS TO:* DIRECTOR, SERVICE MANAGEMENT *UNIT:* DATA MANAGEMENT *DEPARTMENT:* SERVICE DELIVERY *LOCATION:* DALLAS or HOUSTON *Duties / Responsibilities:* · Own all day-to-day client operational responsibilities · Maintain production processing calendar (planning and organization) · Management and resolution of all processing issues and service requests · Manage revenue forecasting, recognition and invoicing · Lead regularly scheduled client status calls · Maintain internal operational documentation (playbook) · Monitor and report on service level agreements · Create and maintain vendor Interface Agreements · Adhere and enforce QA assurance standards · Provide client updates on our overall operational performance · Identify operational improvements · Conduct internal monthly Operations Review *Competencies:* · Customer Focus – Responds to customer requests in a timely manner. Communicates with customers to ensure that they are satisfied and that their needs are being met. · Communication – Effectively gets ideas, thoughts and information across in written form and through speaking with others. Must clearly articulate project goals and objectives to technical and non-technical audiences. · Quality of Work – Produces work that conforms to requirements and specifications with a minimum of defects and rework. · Multi-tasking – Ability to prioritize and work on multiple projects in a deadline sensitive environment. · Teamwork – Works well with others on a team in an effort to achieve goals or task completion. Ability to work in a team environment and participate in meetings and discussions. · Self-Motivated - Able to work independently with minimal supervision. · Planning Skills – Demonstrates the ability to plan effectively and to follow through on the plan. · Problem Solving Skills – Demonstrates the ability to break down and solve problems. · Time / Task / Deadline Management – Regularly meets deadlines and demonstrates an ability to manage their time effectively. · Interpersonal Skills – Demonstrates ability to effectively get along with other employees, vendors or clients. Thanks & Regards Padam Singh Saviance Technologies 50 Bridge St.| Metuchen New Jersey - 08840 Email : [email protected] http://www.saviance.com/ Note: This email is not intended to be a solicitation. Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
