*Hi All,*
*Please share the profile at [email protected] <[email protected]> * *Position: Genesys Profile* *Location: El Segundo, CA* *Duration: 6-12 Months* The candidate is required to manage Enterprise Genesys CTI Solutions. The role includes the consultant for Enterprise Genesys CTI solutions, managing and coordinating production support, contact center voice platform and integrated solutions such as Call Recording and adjuncts. Scope of Services The talent’s skill profile will include the following: • Experience in Genesys CTI applications, IVR, CRM integration, ACD configurations and Reporting - Act as main point of Contact to provide end-users support for CTI applications and integrations, including IVR, CRM, ACD and reporting. • Knowledge/experience of Installation and Maintenance of Genesys CIM software, including CIM and eservice components. • Should be capable of providing troubleshooting and support of Tier 3 CTI issues. • Talent needs to have in-depth understanding of CTI in order to provide detailed reports to management on system status on all platforms. • Knowledge and Experience in Contact center software upgrades for products like Genesys, Cisco, Nice, etc. • Experience in CTI Load testing. (Assist with HP Load Runner Test script development for CRM/CTI interaction. Assist with Avaya ACD configurations and validation. • Documentation – Functional Specifications and Technical References. *Thanks and Regards* *Arvind Nagar* *Email- [email protected] <[email protected]>* *Direct-408-457-9381 Ext-4008 !! Gtalk- arvindnagar.777 !! Yahoo- * *arvindnagar951* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
