Dear All, If you have anyone with you for the following position, please send the suitable resume along with Contact Details,
Kindly share suitable resumes ASAP to *[email protected]* <2176%7c%[email protected]%7C> *Role**: **Application Support Engineer (IVR)* *Location:* *Cleveland**,OH* *Duration:* *12**+ month* *Interview**: Phone/Skype* *Need Visa copy at the time of submision.* *Mandatory Qualifications:* • 6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems • Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal. • Demonstrated abilities in Integration of IVR application with database and Web Services • Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction • Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations • Experience in Configurations and Support for Call Center Technologies like Nice, Verint System • Maintenance and trouble shooting the Avaya and Genesys Call Routing system • Experience understanding of Call Vectors and deployment of Call Flows • Experience Scheduling Backups and performance tuning. • Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI). *Desirable:* • Linux, Unix • Development and Support Mix and Experience in Installation and configurations • Avaya Voice Portal 5.2 / Experience Portal 6-7, • Genesys CTI, Oracle DB, • Strong technical, logical, and analytical skills. • Strong team player and cooperative skills. H3 *Thanks and Regards,* *|Gourav Jayasval||Sr.Technical Recruiter|* *|Phone: 609-897-9670 <609-897-9670> x 2176||[email protected]| <2176%7c%[email protected]%7C>* *|Sysmind LLC. ||*Address: 38 Washington Road, Princeton Jn, NJ 08550| [image: cid:[email protected]] This email is intended for business communication. In case you do not want to receive any further email communication from me, please reply to this message mentioning ‘Remove’. I apologize for any inconvenience caused to you due to my -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
