Hello, Hope you are doing well Please go through the following requirement and please let me know on [email protected] that you have matching candidate or not.
Role: Systems/Data Analyst Location: Englewood Cliffs, NJ Duration: 3 month contract with possibility to convert Interview: In-Person after Telephonic Client: NBC Universal only GC / US Citizen Qualifications: · ITSM Problem Analyst Essential Functions / Responsibilities: About The Organization The IT Service Management organization is a component of NBCUniversal’s Operations & Technical Services organization. · The team is responsible for designing, implementing and maintaining the company’s IT Service Desk’s initiatives, including Event & Incident Management, Problem & Change Management, Level 1 User and Business Support, IT Facilities Management (Data Center & WAN), Request Fulfillment and Infrastructure Continuity. · The team is focused on ensuring that IT services are delivered & supported effectively & efficiently, with a primary emphasis on providing proactive & “first time right” approach to operational services. This includes fulfilling user requests, resolving service failures, fixing problems as well as carrying out routine operational tasks for our business organizations. Essential Functions: · Implements and maintains "Best in Class" approaches/practices to Problem Management standards, measurements, and procedures. · Collaborates with and manages cross functional teams to identify solutions, root cause, and best practice in accordance with problem management strategy. · Manages continual service improvement through Post Mortems, Risk Assessment, Service Operational Procedure Reviews, and Business leadership reviews. · Leads voice of customer reviews with application and business partners to communicate updates and ensure accountability to internal customers. · Analyzes trend data to identify potential issues and leads teams to implement any resolutions/improvements needed via problem management process. · Partners with infrastructure and application teams to review and implement procedures to ensure consistent process is followed for incident, change, demand and configuration management. · Builds and improves operational processes through problem definition, goal setting, information flows and through understanding severity levels and priorities. · Resolves Problem Management and technology service/s dissatisfaction issues and escalates exceptions to senior management as appropriate. · Ensures approval of the results of root cause analysis (RCA). This includes the documented root cause (or the decision that such could not be found) and the documented workaround. · Participates in High Severity Incident calls and documents critical information for future Root Cause Analysis, discussion, documentation and potential corrective actions. · Supports determination of problem priority and service levels as well as regular SLA performance data gathering. · Supports the determination of remedial action as well as implementation of corrective actions. · Applies Information Technology Infrastructure Library (ITIL) framework knowledge. · Facilitates communication with clients, team members, suppliers, etc. to ensure the actions and changes which may affect them are known. Documents commitments and action items. · Coordinates customer business calls to disseminate technical information. BASIC QUALIFICATIONS: · Min 5-7 years Information Technology or Engineering or information Systems, or related work experience. · Ability to communicate complex technical issues and translate into non-technical business reviews. · Home office will be located in Englewood Cliffs, NJ · Must be able to travel on occasion to NYC to meet with business customers and conduct problem reviews Desired Characteristics: · B.S. degree in Information Technology, Business Administration or other technical discipline. · Champions process and creates an environment where people willingly participate in initiatives, programs and the NBC Universal community. · Demonstrates initiative and ability to work independently with little supervision. · Promotes a climate that energizes, motivates and facilitates teamwork. o Strong Customer Service with high attention to detail and accuracy. · Strong analytical, organizational, and problem-solving skills. · Demonstrated ability to lead teams of technical personnel responsible for operational management. · Able to quickly learn a broad array of technologies and apply knowledge to real-world problems. · Drives decisions and direction based on needs to improve the business. · Delivers clear communications and instructions to others. · Proven project management and customer service skills; demonstrated planning and organization skills. · Excellent written and verbal communications; effective interpersonal skills; strong formal presentation abilities. o Broadcast and/or media industry experience. · Promotes and encourages open and cross-functional communications. · ITIL Certification. Thanks, Shalin 980-819-0687 This email was sent using GroupMail - http://group-mail.com/ -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
