Hi, This is Jessie from Erp and Erp, I have a Very Urgent requirement.
Please find the requirement below and do reply back if you are comfortable with below required details, Latest Resume, ID Proof. *We can schedule interviews today for the right candidate, and if selected they can start by End if This Aug.* Position : Network/Application Support Engineer Location : Harrisburg / PA Duration : 6+ Months End Customer : TE Connectivity Position Description: Provide remote technical support for computer, network, and mobile device problems and requests. Handle operating system and remote connection problems in a networked PC and MAC environment, and provide basic application support. Other important considerations are: · Answer customer phone calls and chat requests and resolve their issues immediately. · Select and resolve tickets from the queue of tickets submitted via web and email. · Must be able to work after-hours. Most hours will be daytime, but each person may be called upon for weekend work and occasional overnight hours. · Must possess excellent people and verbal communication skills to guide customers through problem determination and resolution. · Thoroughly document all issues in the Remedy ticket system, and promptly re-assign complex problems and requests that require senior level or on-site support to respective technical or local support teams. · Periodically work on projects related to GSC operations. Position Qualifications/Competencies Required: · Technical certification or equivalent work experience with Windows OS and application software problem troubleshooting and installation in networked PC environment and PC hardware problem troubleshooting. · Experience with remote control/assistance tools; Microsoft SCCM preferred, others acceptable. · Knowledge of wired and wireless remote access methods, devices, and tools · Sufficient knowledge of MS Outlook and Office applications to provide basic application support · Excellent people and verbal communication skills; must be able to handle calls in a pleasant, professional manner to guide customers through problem determination and resolution. · Ability to type quickly and accurately for chat sessions and filling out ticket.. · A strong self-starter and desire to work in a fast paced team oriented environment Preferred/Desirable: · Server administration experience to create files/folders, manage permissions, manage disk space allocation, create and manage printer queues, and perform file backups and restores · Experience providing support for mobile devices such as Blackberry, iPhone and iPad. · Exchange server account administration experience · Working knowledge Apple computers/OS · Multi-lingual Required Education Level: BS in IT field or PC technical certification or equivalent work experience Thanks & Regards, Jessie Parker *Phone : **510-358-3393* <510-358-3393> *Email: **[email protected]* <[email protected]> *Hangouts: **[email protected]* <[email protected]> -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
