Hi

Hope you are doing great!!



USG Direct client Looking for* Incident Manager/ITSM Process Analyst at
Atlanta GA*

Please share your updated resume to Yatin at [email protected] OR feel
free to contact me at 614 588 8481




*Job / Role Description *

·         Coordinate the resolution of critical P1 incidents utilizing
technical and business resources in 24x7x365 enterprise support
organization.

·         Instigate and chair technical bridge and management bridge
conference calls and assign tasks to the relevant attendees.

·         Provide updates on customer management bridges on current
infrastructure issues and actions being taken.

·         Send executive style communications to a global audience giving
details of the incident and impacts to the business.

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