Hi,
*Please send Resume to **[email protected] <[email protected]>* My client is looking for SFDC Technical Lead with service cloud, please find below requirement and let me know if you have any consultant! *SFDC Technical Lead With Service Cloud Exp* Mountain View, CA 6 Month Job Description We have an urgent requirement for SFDC Technical Lead Job Details: * Should have hands on Experience on Implementing SFDC Service Cloud; Should have delivered minimum one project on Service Cloud implementation. * Candidate should be involved in implementing service console, Knowledge Management, Live Agent and CTI integration * Should have Functional experience in Service modules such as Case Management, Entitlement, Solutions, Knowledge management(incl. Article Type, Data Category configuration) * Should have understanding on Salesforce.com Service Cloud an its integrations with CTI * Knowledge of Force.com, Integrations with third party application * Should have experience in Support engagements * Handle tickets based on priority and severity and distribute them to the team * Familiar with SDLC and required deliverables for each phase. * Work as a business partner with client users to evaluate / improve business processes and arrive at mutual, cost effective solutions * Must have exceptional communication skills, able to communicate effectively with both a technical audience and business users. * Ability to understand business problem and respond in business language *Best Regards* *Ankit Kumar Sagwal* *IDC Technologies Inc.* *E-Mail: [email protected] <[email protected]>* *408-457-9381 Ext:4030* *Hangout: ankit121.rgtalent* *Yahoo: ankitsagwal121* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
