Hello,
Please go through the below requirement and let me know on [email protected] if you have any available resources. Junior ITIL Analyst Reston, VA 9 months Max rate $48.00/hr on c2c Seeking ITIL certified consultants to transform incident, problem, and change management processes at Fannie Mae as the firm transitions from Remedy to ServiceNow. Responsibilities: · Supporting enterprise working groups and focus groups for key topics of focus · Creating, maintaining, and executing on Communications and Training Plan · Supporting the design of process flows for future state processes · Ensuring requirements documentation is updated to reflect decisions made on process transformation · Updating corporate policies, standards, and procedures · Supporting enterprise wide user acceptance testing, managing and tracking defects to ensure timely resolution Required skills: · Experience managing large enterprise change efforts · ITIL Expert Certification · Junior ITIL Analyst – 3 years of experience in Incident, Problem, Change Management · MS Visio · Business analysis experience is a must · Experience migrating from Remedy to ServiceNow is a plus · ServiceNow implementation experience is a plus · JIRA experience is a plus Shalin Patel Sr. Technical Recruiter Cybersearch, Ltd 800 E. Northwest Highway, Suite 950 Palatine, IL 60067 [email protected] Hangout: [email protected] Direct:872-356-8008 -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
