Hello,
Hope you are doing good! This is very urgent opening. Please send your available matching candidates on [email protected] Role : Incident Manager Location : Plymouth, MN Duration: 4+Months Interview: Phone/Skype · This function coordinates the processes and activities that focus on restoring service after an incident occurs. · Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity. · This function also includes those who operate and monitor computer and peripheral equipment. Coordinates the efforts of all functions to complete scheduled jobs in a timely manner. · Documents all problems (hardware, application, facility, etc.) and takes corrective action as required. Interfaces with other departments as required. · Performs incident management, service restoration, and/or change verification activities. · Prioritize incidents based on defined ITSM priority definition and guidelines. · Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned. · Effectively communicate awareness, issues, alert confirmations and status, to team and other areas. · Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications health. · Perform manual application and portal test to ensure systems are available and functioning. · Complete 'check-out' of all critical applications to identity possible business impact. · Utilize HP monitoring tools and any non-HP monitoring tools for troubleshooting and alerting. · Acknowledge, validate, and correlate monitoring alerts. Proactively monitor and trend component/application/product performance and degradation. · Software skills needed/Required Qualifications:Windows XP, Windows 7, Microsoft Office Suite, Internet Explorer Darshan Patel Sr. Recruiter | T: 704-954-8009 | email id: [email protected]| Gmail id: [email protected] Rider Consulting Inc | 50 Craigwood rd, suite 205, South plainfield, New jersey | www.riderconsultinginc.com -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
