*Dear ,* If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Kindly share suitable resumes ASAP to [email protected]
*Role: Genesys Solution Design Consultants/Architects* *Location:* *Pleasanton / Pasadena, CA* *Duration: 12+ months* *Roles & Responsibilities * Key desired technical skills: (extensive experience with at least two of the areas below is required): • Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers; • Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights) • Interactive Voice Response (IVR) design (preferably Genesys Voice Portal) • Call recording (preferably NICE) • Workforce management solutions (preferably Aspect) • Performance management and data warehousing (preferably Merced and Business Objects) • Integration with web services • Computer Telephony Integration (CTI) (preferably Genesys) • Intermediate or higher level of proficiency in Microsoft Excel is required • Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access) *Thanks & Regards,* Gourav Jayasval Desk: 609-853-0818 Ext.2113 <609-853-0818%20Ext%3A2110> [email protected] <[email protected]> www.nityo.com *Disclaimer:* http://www.nityo.com/Email_Disclaimer.html -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
