*L2 System Engineer*
*Client:: Milton Center Connecticut*
*Location:: Litchfield, Connecticut*
*MOI:: T + F [Prefer Locals]*
*No H1B’s*
*Must haves: Chef or Puppet….SCCM….Active Directory…Windows, Linux and
VMware*
- The L2 positions have been newly created as part of the operations
(Run) group. There are three tiers of support roles:
- L2, L3, & Sustained Engineers
- The L2 roles are a second level support position (first tier is the
Services Desk where an incident is logged)
- The L2 engineer will own the incident queue for a specific support
area (block, NAS, Windows, UNIX, etc.)
- As the queue owner, the L2 will be responsible for the general
health of the queue (resolving tickets/incidents, problem source
identification, root cause analysis, recommending process/system
changes to
eliminate problem causes, optimizing the incident resolution process, and
escalating to L3 for resolution where appropriate)
- The L2 person will also have project responsibilities and will own
projects within their respective area.
- The position is for the primary day shift (8 – 10 hours per day).
There may be some evening and weekend work needed but that would be planned
time generally associated with project work where maintenance windows need
to be observed.
- These are not low level positions given the ownership of the incident
queue and project work required. The person will need a deep understanding
of their respective areas. But this is a hands on operations position.
Engineers that only want to do projects and/or design and architect
solutions will not be happy with this role.
- For clarification purposes, the L3 would have broader engineering
knowledge across multiple categories, more project work, be a point of
escalation for L2, and participate in process engineering and
optimization initiatives. Sustained Engineering is the highest level within
operations and would be responsible for the design, upgrade, and
optimization activities within the approved architecture for a category.
- The L2 roles were created to lessen the “cultural compatibility”
challenges associated with the higher level positions.
*Qualifications*:
- *Break/Fix, Provisioning & Decom, Patching, AD management,
Permissioning, Documentation*
- At least 5+ years of experience in relevant technologies.
- Hands on knowledge of key operating system environments including MS
Windows, Red Hat Linux, and VMware
- Must be able to work well in an ambiguous and changing environment
- *Skills/Technologies:*
- *Windows 2003, 2008, 2012*
- *Chef*
- *Active Directory*
- *SCCM*
Key Responsibilities
-Break/Fix, Provisioning & Decom, Patching, AD management, Permissioning,
Documentation
- These are not low level positions given the ownership of the incident
queue and project work required. The person will need a deep understanding
of their respective areas. But this is a hands on operations position.
Engineers that only want to do projects and/or design and architect
solutions will not be happy with this role.
Level of Experience
5+ years of relevant experience
Specific/Mandatory Technologies/Requirements
*-MUST be strong in Active Directory (AD), SCCM, and Chef*
*-MUST have a background in Windows, Red Hat Linux, and VMware*
*Regards, Meenu Yadav*
*IT-Technical Recruiter Source Infotech Inc. **3840 Park Avenue, Suite
C-205, Edison, NJ-08820*
*Phone#: 609-608-0466|| Fax: 732-909-2282 || Email: *
*[email protected]* <[email protected]>
*------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------*
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