Greetings! Please have a look at the below JD and send suitable resumes
*Technical Help Desk support* *Location:Austin, Texas* *Duration: Long Term * *Willing to work in 24/7 Environment* *Role* This position requires a detail oriented individual who will be responsible for providing Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation. * JD* · Service Desk/Software Support Analyst desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Xerox Services customers. · This position requires a detail oriented individual who will be responsible for providing Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation. · While moderate knowledge of each is required, we are also looking for individuals who excel in one or more of the following categories · Linux (command line) – able to use moderate-to-advanced Linux commands for troubleshooting, running processes and file movement · Network Troubleshooting – Basic knowledge of networking concepts. Ability to investigate and research network connectivity issues using standard Linux networking tools · Help Desk / Customer Support – previous help desk or service desk experience or customer support experience. Willingness to take ownership for a request or issue reported and follow through with the procedures required * Must have skill* · Solid working knowledge of Linux (command line) · Basic knowledge of networking concepts and commands · Ability to utilize computer operating systems utilities · Strong communication, customer service, organizational skills, and troubleshooting skills are a must · Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired * Good to have skills* · Understanding of connectivity, firewalls and proxies preferred · Prior experience in a technical helpdesk preferred · ITIL Service Mangement knowledge desirable *Thanks Mike 469-442-4348* *[email protected] <[email protected]>* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
