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*Voice Engineer - Chicago Area - Reply to [email protected] <[email protected]>* *Required SkillsVoice Engineer Responsibilities *To provide technical SIP-based telephony and network engineering support and analysis in a broad range of information technology areas including the planning, design, development, installation, operation, and enhancement of the voice network. Primary responsibilities are: To provide Voice over IP (VoIP) technology expertise and associated technical support evaluating and resolving complex technical issues related to the voice network. Plan, design, implement, monitor and maintain all components. Consult and work collaboratively with internal departments and vendors to ensure a quality call experience for our customers. Perform IP network analysis and monitoring to insure peak performance and quality of the voice traffic. *Essential skills * Provide project design, development and installation support for MACD (moves, adds, changes, deletes). Installation and implementation of Cisco communications and telephony systems. Analyze the existing voice and data networks and recommend solutions based on requirements Set up, configure and test components of the Cisco IP Contact Center including Cisco Communications Manager and UCCE. Implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE, CUPS, VG, CUBE, CER, CVP, Finesse, Jabber, etc. Lead Engineering efforts of UC and Contact center Projects Maintain and support Cisco’s IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure Ability to plan, design, implement and upgrade Cisco Unified Communication Manager, Unity Connection, Presence, UCCX and UCCE systems as well as related network hardware and software Ability to debug and diagnose root cause and resolve telephony issues Provide technical expertise solving complex system integration and performance problems. Perform operational and administration tasks and configuration changes. Recommend operational enhancements. Respond to customer inquiries. Maintain system integrity and performance by tracking and monitoring IP telephony call and network statistics as well as other performance metrics. Resolve system issues and trouble calls by working with vendors and internal workgroups. Assist in planning, reviewing and conducting work activities and researching required project information associated with department internal/external projects in accordance with established task objectives and project plan/contract schedules. Leads/project manages small to medium sized projects. Willingness to work extended hours as workload and deadlines require; be on-call 24x7 on a rotational basis to respond to operational issues as they arise. Perform level 3 technical support and escalation for network and telecommunications voice issues. Maintain a strategic understanding of the existing infrastructure and its relationship to the business. Ensure compliance with international regulatory voice guidelines. *Qualifications Requirements * At least 3 years of technical data networking experience to include knowledge of Cisco switches, routers, VoIP, SIP and QoS At least 3 years of IP telephony and telecommunication systems design and configuration experience to include call center and enterprise telephony components. Experience with Cisco CUCM, Unity, Cube, Contact Center Express and Enterprise, Experience with Global VoIP implementations Knowledge of Network and VoIP systems design and operation Telecommunications configuration and design; knowledge of Unified Communications Familiarity with server operating systems (Linux, Windows) and application software Solid understanding of networking tools used for monitoring and troubleshooting and an understanding of networking concepts (specifically VLAN, QoS, PoE) Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP) Knowledge of infrastructure planning and design Knowledge of concepts of the system development lifecycle Knowledge of solid testing methodologies Keen understanding of traditional TDM technologies and how they integrate into an IP communications environment Requires an advanced level of competency in complex voice technologies, networking technologies, and international standards. Knowledge of LAN/WAN security Strong understanding of networking technologies including TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, BGP, OSPF, SIP Trunking, MPLS, Multicast Preferred skills and experience The ability to analyze an end-to-end protocol trace to identify network connectivity issues is highly desired Experience with Cisco/Tandberg video technologies desired Cisco CCNP Voice certification Preferred Thanks Chetan Ghediya CyberThink Inc [email protected] 732-481-4174 Ext- 6647 -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
