Dear Partner,
Please find the below requirement with our client in CA Title : SAP APO Support analyst (Planning Applications) Location : Santa Clara CA Duration : 12 Months implementation. Key Responsibilities/Outcomes: Service Delivery and external customers Is familiar with the products being supported and is capable of providing guidance on the normal use of the product Takes ownership of customer issues through to resolution Is responsible for timely responses and solutions to incidents ensuring Service Level Agreements are met Identifies internal product, documentation and process deficiencies and makes suggestions for continuous improvement Provides timely updates and responses to support requests Verifies the priority and severity of support requests Accurately documents the reported issues and resolutions Ensures accurate categorization of incidents and problems Identifies and provides workarounds for common issues Uses basic problem solving skills to resolve reported incidents Escalates incidents / problems to the SSD Business Systems Lead for Ops Planning if higher level of expertise is needed Provides reliable support with supervision Ensures high levels of client satisfaction for the products/solutions supported Specific tasks include but are not limited to: Daily Task List – Including Monitoring & validating Reports Basic Incident Resolution Assisting the SSD Business Systems Lead when required Thanks, John Manohar *TRU**Global **Inc.* | www.truglobal.com | joh...@truglobal.com <http://www.truglobal.com/> Off: (650) 425 - 7782 | Fax: 1 (650) 403 4500 Think you have a *Proposition*? An *Opinion* to express? Or just a *Grievance* that you want handled, write to us at *c...@truglobal.com* <c...@truglobal.com> we value your *Feedback*. *CONFIDENTIALITY NOTICE: The information contained in this e-mail is confidential and is intended for use by the addressee only. Any unauthorized dissemination or copying of this e-mail and any use or disclosure of information contained in it, is strictly prohibited and may be illegal. If you are not the intended recipient, you are notified that any disclosure, printing, copying, distribution or use of the contents is prohibited. If you have received this in error, please notify the sender immediately by telephone or by returning it by reply email and then permanently deleting the communication from your system.* *Please consider the environment before printing this email* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
