Hello,
*Please send resume to **ankit.ku...@idctechnologies.com <ankit.ku...@idctechnologies.com>* Job title: Support Tech Lead Location : Dallas, TX - Single Point of contact for all Support & Enhancement activities spread across 14-15 Apps falling under 1 CLIENT Portfolio Manager - Lead support portfolio in Managed Services and accordingly show case value adds on regular interval - Strong knowledge and experience of SharePoint (60%), .NET (40%) and SQL Server - Working knowledge on Team Foundation Server - Lead meetings and be knowledgeable in SharePoint, .NET and SQL Server areas to make tactical decisions - As the onshore lead Expectations are to sync up with his offshore team regularly during non-business hours - Need to be available to P1, SIT calls and escalated issues - Clients expectations are very high and demanding, Need someone with strong soft skills to interact with CLIENT clients - Running SIT call in case of Priority 1 (Critical) incident with CLIENT and Cognizant team - Providing Technical Expertise in SharePoint and .NET during SIT Calls and communicating with CLIENT team - Work closely with CLIENT Team i.e. CLIENT Managers, Architects, BSA and Business Stakeholders - Work closely with Cognizant Team i.e. 1 Onsite Tech lead and 2 Offshore Tech lead - Lead the discussion with CLIENT Business on Tickets, Enhancement User Stories and Release priorities - Own up the Weekly and Monthly Support Status and any risks or issues within the Support Model - Manage communications with all key stakeholders from CLIENT Team, Interfacing teams (CLIENT L1 Service Desk, CLIENT Infra Team, Business Services Team & Third Party Vendor) and Cognizant Offshore Team - Align with CLIENT team on Capacity, Demand, Release, Configuration and deployment Management - Running daily stand up call with onsite and offshore team Best Regards Ankit Kumar Sagwal IDC Technologies Inc. E-Mail: ankit.ku...@idctechnologies.com Phone- 408-418-5779 Ext-263 Hangout: ankit121.rgtalent -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
