*Role:                CMDB (Service Now) Consultant*

*Location:         Allendale, NJ*

*Essential duties & responsibilities: (detailed description)*

•          Define and embed industry best practices for ServiceNow, in
collaboration with other global stakeholders (IS, Facilities, key users).
Be a trusted partner for projects, events, enhancements, and ongoing

•          Leverage advanced technology and liaise with vendors to deliver
innovative, cost-effective, elastic ITSM services. Be a thought leader in
bringing in best practices and technology innovations and applying
effectively change management to embed them.

•          Lead resolution of major / minor incidents involving ServiceNow
as well as troubleshooting.

•          Communicate and build trustful, productive relationships with
all levels of the organization as well as with other IS teams and vendors

•          Manage migration process of custom development code to QA and
Production farms and validate required documentation.

•          Participate as subject matter expert in architectural design,
build, and deployment.

•          Define, document, and adhere to a governance model that
stabilizes and protects the environment.

•          Manage reporting for auditing, usage, and performance

•          Maintain business services and Configuration Item relationships
in ServiceNow

•          Perform day to day administration of ServiceNow

•          Report on Metrics using ServiceNow and Performance Analytics

•          Create and maintain our Service Catalog including approval

•          Build reports, gauges, and home pages

•          Maintain business services and Configuration Item relationships
in ServiceNow

•          Perform installation and testing of vendor-provided updates and
new releases

•          Work with business users to identify and refine business
requirements and workflows

•          Providing ServiceNow configuration and customization assistance
including, but not limited to: screen tailoring, workflow administration,
report setup, data imports, LDAP integration, custom scripting and third
party software integrations.

•          Designing, configuring and customizing new applications and

•          Develop UI forms, fields, notifications, workflows and
JavaScript server/client code

•          Maintain LDAP integration and user configurations

•          Maintain Service Level Agreement (SLA) and monitor SLA workflow

•          Search, populate, and customize the Knowledge Base

•          Manage minor enhancements to the system

•          Manage CMDB and help drive strategy around CMDB


*Education & special trainings: Bachelor’s Degree in Computer Science,
Computer Engineering, Computer Information Systems, or equivalent is

*Qualifications & experience:*

•          5 years of technical support experience

•          2 years of experience in ServiceNow System Owner

•          Knowledge of LDAP/Active Directory

•          Relevant IT Architecture experience

•          Experience with IT Service Management, Service Desk, and Change
Management processes

•          Experience in web applications, networks, protocols and email

•          Basic understanding of ITIL v3 methodologies

•          Working knowledge of relational databases

•          Excellent customer service skills and a positive attitude

•          Ability to multitask and remain detail oriented

•          Ability to thrive in a fast-paced environment

•          Can work independently and is self-motivated

Best Regards,

*Sumit Singh* | SYSMIND, LLC

Phone: 609-897-9670 x 2192

Email: sum...@sysmind.com

Website: sysmind.com

Hangout: sumit.int...@gmail.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

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