Hi, Please find the requirement below and reply ASAP
*Role: Network Operations Center (NOC) Operator* *Duration: 6+ months* *Location: New York City* *Description:* Scope of Work: Monitor technology centre facilities, servers, storage, backup, network communications and connectivity Monitor the data centre support systems such as power, cooling, heating, and fire detection and suppression systems. Provide problem determination and level 1 problem resolution. Monitor ICT equipment and support systems in all technology rooms (TRs) and LAN closets in the UN Headquarters campus. Perform physical inspections as needed. Provide level 1 support to user calls escalated by the service desk, or after hours acting in the service desk role Perform batch processing (daily, weekly and monthly), and standardised maintenance tasks as per documented procedures Escalate Level 2 problems to appropriate support staff or vendors Implement mechanisms for Disaster Recovery and emergency operations and assist in business continuity scenario testing Provide network cabling (voice and data) services Maintain inventory of equipment: add and remove equipment; mount (or remove) equipment from the racks; dispose of outdated equipment. Monitor and enforce data centre security and access guidelines Provide daily status reports on health of the environment to all the NOC shifts, the Facilities and Infrastructure Unit Head and on an as-needed basis. This includes lists of incidents resolved, pending issues like potential hardware failures/replacements, outstanding tasks, backup status, disaster recovery environment status and critical performance threshold violations. Maintain accurate system configuration procedures, system maintenance procedures, an updated set of standard operational procedures (SOP) and any other documentation as required Record any event for any system that causes interruption of service in order to be analyzed by the senior network engineer/team leader. The required services involve shift work (7am-7pm and 7pm-7am). This also involves working during weekends and on holidays. Perform other duties as required *Requested expertise:* Secondary school education or equivalent technical school. At least 3 years work experience within a 7/24 Data Centre Operations or similar Call Centre/Service Desk Operations. Good technical knowledge of Windows, Active Directory Services, TCP/IP, Lotus Notes, Unix (Linux and/or HU/UX) and SAN technologies. Good knowledge of Database Technologies (SQL Server, Sybase, Oracle, etc.). Familiarity with HP Windows, HP-UX, Sun and Dell servers. Familiarity with Cisco Routers and switches. Ability to work in a technically complex computer and network environment. Excellent telephone manners and good interpersonal skills. Ability to work in a team environment. *Desirable:* Knowledge of Networking, Wide Area Networking and Satellite connectivity Knowledge of HP Open View or other monitoring applications and trouble-ticketing/help desk systems. Knowledge of Incident and Problem management methodologies Some knowledge of Voice and Data over satellite Experience in other computer and communications operations *Language* Excellent knowledge of English is required and a working knowledge of French or Spanish is desirable *Thanks and Regards* *Cathreen* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
