*Hi Friends,Please share the profile at [email protected]
<[email protected]> for more information reach me at 770-809-0091.*
*CRM Project Manager / Business Analyst, Atlanta GA*
*Description*
*Job Purpose: *Direct CRM planning, execution and completion of large
scale, technically complex programs and projects. Provide project
management leadership for one or more multi-disciplined project teams
comprised of technical and subject matter experts, engineers and project
managers working in different phases of CRM projects. Facilitate the
monitoring, analysis and change management of critical business processes
to ensure alignment with CRM project. Provide liaison services between
functional user and technical systems groups in the development or
modification of typically complex information systems. Lead in definition
of user business requirements and assure they are appropriately addressed
in application implementation.
*Major Responsibilities:*
· Strong understanding of CRM capabilities and limitations and can
clearly communicate those to C suite level audiences as well as technical
teams.
- Lead multiple projects including planning activities associated with
prioritized projects, working with project support functional and project
teams to define goals, objectives, scope, schedule estimates, resources and
costs for timely completion.
· Direct project execution through continual coordination of
planning, tasking, performance reporting, change control, risk management,
stakeholder management and issue management.
· Deliver project status reports and presentations to C Suite level
audiences as well as technical teams.
· Lead discovery workshops, which includes the facilitation of large
audiences, solution presentations, and prototype demonstrations.
· Effectively coordinate with onsite, contract, and remote technical
and functional team members.
· Facilitate the development and maintenance of specifications and
test plans associated with system or application function, development,
implementation, and/or modification.
· Lead the testing of new or modified systems or processes.
- Provide communications link between user, technical, and QA groups.
- Prepare reports and other documentation related to project assignments.
- Advise project team and stakeholders of the health of critical
business processes impacted by project initiatives.
- Lead and coordinate with project management staff, functional
analysts, and report writers to ensure business processes and project
initiatives are aligned with the overall strategy of the project.
- Perform other related duties as assigned.
*Basic Qualifications:*
- *Education: *Bachelor's degree Degrees preferred: Bachelor's degree in
Business, Computer Science or Information systems, or related field.
- *Work Experience: *Four or more years job related experience.
- *Certifications:* N/A
*Skills: *This job requires the ability to lead and coordinate with
business/technical/data analysts, IT developers, and project management
staff; excellent ability to understand processes from a narrow context
(daily tasks and operations) to a wide context (strategy, initiatives, and
goals); Highly seasoned skills with project management, business process
management, matrix management concepts, written and spoken communications.
Expert level of knowledge in agile methodologies, scrum preferred.
Comfortable with heavy involvement in CRM prototype building, demonstrating
and user acceptance test planning.
*Preferred Qualifications:*
- *Preferred Education: *Master's degree.
- *Preferred Work Experience:* Four or more years of experience working
with a CRM or cloud application development projects on an Administrative
or Development Level.
- *Preferred Certifications: *Project Management Professional (PMP),
SCRUM, and Business Process Management (BPM), Certified Scrum Master (CSM)
- *Preferred Skills: *Experience working in higher education Project
management experience in mid-size CRM System Implementation & Adoption;
specifically, Salesforce in one or more of the following areas:
- Salesforce.com Sales Cloud
- Salesforce.com Service Cloud
- Salesforce.com Pardot or Marketing Cloud
- Salesforce.com Communities and Mobile
- Force.com platform development
*Additional Information: *N/A
*Impact & Influence: *This position will interact on a regular basis with:
Unit senior leadership, data stewards, system owners, Technology Governance
Committee, Cyber Security, and Enterprise Info Systems. This position
typically will advise and counsel: Unit senior leadership.
--
You received this message because you are subscribed to the Google Groups
"US_IT.Groups" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send email to [email protected].
Visit this group at https://groups.google.com/group/us_itgroups.
For more options, visit https://groups.google.com/d/optout.
