*Hi ,* If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Kindly share suitable resumes ASAP to [email protected]
*Role : Sr Application Support Engineer* *Location : Cleveland OH* *Duration : Long Term* *Job Overview & Purpose:* As a L3 Support Engineer, your main duties will involve triaging incoming issue reports from our L2 Support team, investigating to determine root cause, and resolving or routing the issue accordingly. *Essential Functions:* - Become a subject matter expert in multiple relevant products and technologies; - Use case management tools to manage and prioritize issues based on multiple factors including customer impact; - Investigating deep enough into the issue to determine root cause and next steps; - Developing and implementing scalable bug fixes; - Testing your work to ensure that code is working properly prior to release; - Communicating workarounds, issue status, root causes and recommendations to other internal teams, and occasionally to end users; - Ensuring tickets are resolved within established time frames based on the priorities assigned; - Escalating issues of an urgent nature; - Interfacing with other teams and occasionally end-users to gather additional information; - Working in cross-collaboration with other groups and teams on a daily basis; - Understanding our internal development infrastructure and best practices; - Practicing Lean and Agile development principles; *Minimum Qualifications:* - At least 1 year experience coding in one or more development languages (e.g. Java, Python, C#); Java is preferred - At least 1 year experience with SQL - Basic knowledge of operating systems (Linux preferred), internet protocols, web servers, and troubleshooting tools - Basic knowledge with scripting and coding (PHP, Python, Bash, Ruby) - Excellent technical problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance - Proven communication and documentation skills to effectively communicate with customers and peers - Ability to effectively gauge customer impact and temperature to prioritize issue investigation - Ability to multi-task and quickly shift focus throughout the day depending on priorities *Thanks & Regards,* Gourav Jayasval Desk: 609-853-0818 Ext.2113 <609-853-0818%20Ext%3A2110> [email protected] <[email protected]> www.nityo.com *Disclaimer:* http://www.nityo.com/Email_Disclaimer.html -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
