Hi,
*Please send resume to [email protected] <[email protected]>* Avaya VOIP Engineer Work Location: Irvine, CA 92618 Contract duration (in months) 6 Target Start Date Immediately Job Details: Plan for and ensure quality and timeliness of implementation of activities related to design, build and implementation of work product; contribute in activities related to risk planning, requirements elicitation, analysis of architecture, creation and review of design; coordinate with client and internal team on scoping, issue resolution, status updates; help supervisor in estimation, staffing analysis and solution's; mentor team on project competencies; assign and review tasks for work product implementation WITH the objective of ensuring the highest levels of service offerings to clients in relevant technology domain WITHIN the guidelines, policies and norms of Infosys. Must Have Skills (Top 2 technical skills only) 1. Knowledge and understanding in any of the Contact Center technologies like Cisco UCCE, Genesys, Avaya etc. Understanding of other Contact Center components like WFM, Call Recording, Reporting tools. 2. Experience in handling multi vendor environment and performing Project Management responsibilities. Nice to have skills (Top 2 only) 1. Good Oral and Written communications 2. Effectively present information clearly, concisely, good coordination skills Desired years of experience : 8+ years Education/ Certifications (Required) : Bachelors Degree Top 3 responsibilities you would expect the subcon to shoulder and execute: ยท 1. PM will need to work with multiple call center business teams and multiple IT managers. 2. Work closely with the implementation team and Infrastructure PM for Contact Center upgrade and implementation. 3. Documentation, tracking, staffing plan preparation etc as Project Manager. Best Regards Ankit Kumar Sagwal IDC Technologies Inc. E-Mail: [email protected] Phone- 408-457-9381 Ext-4073 Hangout: ankit121.rgtalent -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
