Hi Partners Hope you are doing great. *Helpdesk Executive With call Center Tools - Reply to [email protected] <[email protected]>* *Chicago & Richardson TX*
*Required Skills* *Required Qualifications* 5 years’ experience working within a large call center operations infrastructure team and working with Windows applications and Windows Operating Systems (OS). Experience with providing technical lead experience for vended call center products Strong knowledge in telephony platforms and specific call recording, email management *Preferred Qualifications* Experience with Verint or Mattersight, Aspect and Moxiesoft products. Knowledge of telephony and telephony interfaces, Cisco ICM, and Avaya technologies Experience patching software and hardware (Archer/eGRC and CertManager). Demonstrated technical depth with industry standard middleware (e.g. Websphere, JBoss, Tomcat, IBM MQ Series), web server technologies (e.g. IHS, Apache) , networking concepts (OSI model), internet protocols (HTTP(s) protocol is a must). Knowledge and experience with DB2 database technology and/or Unix Operating systems Healthcare industry experience preferred. Strong written and verbal communication skills and ability to interface effectively with team members Chetan Ghediya CyberThink Inc [email protected] 732-481-4174 Ext- 6647 -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
