*Hi Associates,* *PLEASE SHARE ME PROFILES ;;;;;;;;;;; jyoti.ve...@tresourceinc.com <jyoti.ve...@tresourceinc.com>*
*Service now Engineer* *Location: Allendale, NJ.* *Duration: 6+ Months * *Rate: $50/ hour c2c.* *No H1B consultant please!* *Position summary:* IS Engineer leads the planning, delivery, and support of ServiceNow capabilities across the end client’s group. The role encompasses managing vendors, support ecosystems, relationships with support teams (S&S), and internal/external users. The responsibilities will be global in nature and will require cross-functional collaboration with various stakeholders in the IS organization. Among other things, the IS Engineer is responsible for implementing, administering, and growing our ServiceNow Enterprise practice. *Essential duties & responsibilities:* (detailed description) · Define and embed industry best practices for ServiceNow, in collaboration with other global stakeholders (IS, Facilities, key users). Be a trusted partner for projects, events, enhancements, and ongoing support. · Leverage advanced technology and liaise with vendors to deliver innovative, cost-effective, elastic ITSM services. Be a thought leader in bringing in best practices and technology innovations and applying effectively change management to embed them. · Lead resolution of major / minor incidents involving ServiceNow as well as troubleshooting. · Communicate and build trustful, productive relationships with all levels of the organization as well as with other IS teams and vendors · Manage migration process of custom development code to QA and Production farms and validate required documentation. · Participate as subject matter expert in architectural design, build, and deployment. · Define, document, and adhere to a governance model that stabilizes and protects the environment. · Manage reporting for auditing, usage, and performance statistics/metrics. · Maintain business services and Configuration Item relationships in ServiceNow · Perform day to day administration of ServiceNow · Report on Metrics using ServiceNow and Performance Analytics · Create and maintain our Service Catalog including approval workflows · Build reports, gauges, and home pages · Maintain business services and Configuration Item relationships in ServiceNow · Perform installation and testing of vendor-provided updates and new releases · Work with business users to identify and refine business requirements and workflows · Providing ServiceNow configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. · Designing, configuring and customizing new applications and modules · Develop UI forms, fields, notifications, workflows and JavaScript server/client code · Maintain LDAP integration and user configurations · Maintain Service Level Agreement (SLA) and monitor SLA workflow · Search, populate, and customize the Knowledge Base · Manage minor enhancements to the system · Manage CMDB and help drive strategy around CMDB *Requirements* *Education & special trainings: *Bachelor’s Degree in Computer Science, Computer Engineering, Computer Information Systems, or equivalent is required. *Qualifications & experience:* · 5 years of technical support experience · 2 years of experience in ServiceNow System Owner · Knowledge of LDAP/Active Directory · Relevant IT Architecture experience · Experience with IT Service Management, Service Desk, and Change Management processes · Experience in web applications, networks, protocols and email (SMTP, POP3) · Basic understanding of ITIL v3 methodologies · Working knowledge of relational databases · Excellent customer service skills and a positive attitude · Ability to multitask and remain detail oriented · Ability to thrive in a fast-paced environment · Can work independently and is self-motivated *Thanks & Regards,* *Jyoti Verma* *jyoti.ve...@tresourceinc.com <jyoti.ve...@tresourceinc.com>* *Technology Resource Group Inc. 3736 Hillsdale Court Santa Clara, CA 95051* *Office* *:* *408-709-1760 Ex**t:750* *Fax:* *408-884-2409* *www.tresourceinc.com <http://www.tresourceinc.com/>* *Gtalk :-jyoti.usrecruiter* *Yahoo:- jyoti.usrecruiter* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
