Please share resume at [email protected] asap
Hello, Please have a look at the below JD and let me know your interest for the same. *Job Title: Cisco Voice Engineer* *Location: Westerville, OH 43082(Prefer Local candidates)* *Type: 12+ months Contract* *Responsibilities:* *Need at least 9-10 years of experience candidate for this role* · Act as the final escalation point for incoming incidents from end users to resolve network and mission-critical system issues · Create and modify Call Flow diagrams, prepare design documents, and maintain project plans appropriately · Support contact center technologies including IVR, CTI, WFM, Call Routing · Configure, monitor, maintain, and support routers, Cisco switches and Palo Alto firewalls · Execute detailed implementation plan and review detailed documentation for installation, configuration, maintenance and support of telephony devices and commercial software · Act as an SME in Voice routing and traffic flows and difference platforms of Cisco voice infrastructure · Manage and support Cisco CUCM and install periodic updates to Cisco Contact Center as needed · Administer and support Microsoft Exchange (lync, cisco jabber, chat technologies · Plan, design and optimize telephony and video solutions · Help monitor and tune network for optimal performance · Provide detailed documentation for installation, configuration and maintenance of telephony devices and commercial software *Must have:* · Bachelor’s Degree Computer Science and CCNP preferred · 5+ years of experience in all aspects of network engineering · Previous experience managing telecom providers and supporting converged networks (Voice and Data) · Previous experience supporting call center ACS, IVR, CTI, call recording/reporting for contact center applications · Advanced knowledge of Cisco Call Manager and Cisco Unified Call Manager Express · Experience support CISCO IOS in enterprise environment · Call Routing Management experience (interaction routing designer, composer preferred) · Microsoft Protocol Management (DNS, DHCP, NTP, WINS) · Fluent with MS Office applications · Advanced knowledge of active directory, exchange, and PCI · 3+ years Voice administration · Excellent problem solving and communication skills Regards, *Deepak Saraswat, Recruiter, The Judge Group* Suite 100, 151 South Warner Road, Wayne, PA 19087 www.judge.com -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
