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Need SAP Functional Development – CRM Location: Dublin, OH Duration: 6 Months Skills: • Bachelor of Science (BS) in Computer Science, Industrial Engineering, or related field; or equivalent work experience • Minimum of 5-7 years experience analyzing business processes, team project participation, and providing advanced level of systems support and analysis. • Experience in building use cases, creating requirements documentation, functional specs, business flows, etc. • Experience in working with multiple sub-teams across processes and with the business to design, build, test and roll out new processes and technologies • Minimum 3 years of hands-on experience configuring SAP CRM. Prior experience with R/3 or ECC would be a plus. • Hands on configuration skills in SAP CRM 7.0 and interaction center/customer service functionality with at least one full lifecycle implementation experience. • Experience in configuring and deploying IC Webclient/WebUI and relevant transactions. Ability to perform business process modeling and create prototypes. • Ability to integrate with other Transactional/Service Components (Processing Orders, Complaints Management, Returns Management) on ECC and or legacy system if required • Basic understanding of ABAP coding/enhancement techniques. Familiarity with object-oriented ABAP programming techniques and the BSP framework. • Preferred: Experience of integration with SAP Enterprise Portal (EP) and Business Intelligence (BI). • Preferred: Understanding of Telephony Integration, Call Scripting, Knowledge/Content Management and SAP CRM 7.0 Analytics. • BDOC, iDoc and middleware experience a plus Thanks & Regards** *Mike Clarke ..**?** *** Technical Recruiter** -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
