Hi Business Partners, Hope you are doing great!! We have an urgent requirement for eCommerce Business Analyst in Chicago, IL with one of our clients. Please go through the job description and if you find it interesting then please send me an updated copy of your resume and below details to [email protected]
Position: eCommerce Business Analyst Location: Chicago, IL Duration: 12+ Months ** ** Rate: $40/hr *Role Requirements Required* The role requires strong Business Analysis skills with at least 7 years of direct and recent professional experience including meeting facilitation, presentation development and delivery, detailed updates to workflows and procedures, documentation and approval routing, providing internal training to small teams, detailed use case development, the ability to work through detailed systems exceptions, working collaboratively with a host of line-of-business and technical teams, gathering consensus across busy and strained personnel, and remaining flexible to the changing nature that accompanies a merger that is happening in parallel with a large number of unrelated in-flight projects. Preferred Seasoned experience as a business analyst implementing mission critical projects and assisting with detailed business planning and execution around large roll-outs or mergers related to one or more of these: business team impacts related to bank mergers, changes to level 1& 2 support solutions around large online system launches, large call center changes or product implementations, representing the business with technical teams supporting the launches of online financial products, detailed involvement in the development of banking policies/procedures, and/or the development and delivery of training to internal support staff related to online product launches. Hands on experience working with back-end banking systems, batch processing, data transformation/clean-up or date clean-up scripting. Background as a copy writer or technical writer who has good experience developing externally focused content for websites, marketing collateral, customer mailings, etc. Experience with systems from S1, Fidelity Host systems, Bill Pay, or core banking and online banking systems *Role Responsibilities* Identifying and addressing gaps or integrating new online features in relation to their impacts on business processes, policies, procedures, business rules, online communications and support models. This could include developing use cases, work flows, activity diagrams, communication drafting/templates, internal training presentations, FAQ development, online help and demo updates, etc. This work will involve working across a large group of people at both banks including support staff, call center leadership, legal, product management, usability and focus groups, project management, production support staff, technical teams, etc. Assisting Training with the development of training materials to help the organizations prepare for the new future–state systems, support models and organizational changes focused on eCommerce impacts. This could include training those who will then train larger audiences. Assisting Marketing, Internal Communication and External communications teams with the development and/or refinement of content in support of the planned eCommerce changes. Helping to define and execute on the planned eCommerce related customer conversion activities including data conversion, exception clean-up, site updates, extended production launch support, issue triage and related issue work-around definition. Detailing and working through how the support teams will deal with ongoing batch and systems exceptions post launch. Developing drafts and building consensus around updated escalation and support models within with the line-of-business and with external teams (e.g. vendors, the technology organizations, etc) Assisting with the development of systems requirements that will help with systems integration and coordinate across ongoing merger and unrelated in-flight eCommerce projects. Acting a subject matter expert, as well as preparing and presenting to a host of teams in regards to impacts and their mitigation plans, issue briefings, and the future-state models If you interested in this job position mentioned please response with your resume in MS word format with these details: Full Name: Current Location: Contact No (Cell and Landline): Email ID: Visa Status: Availability: Currently on Project (Y/N): Open to relocate: Total Exp US Exp. SSN(Last4Digits): 2 Reference Employer details: Thanks&Regards, Smith Alpha Synopsys Inc. Direct: 732-579-6259 Fax:586-203-9726 Email: [email protected] URL: www.alphasynopsys.com -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
