Hi Friends,
Please send me your resource for below position. Title: *SYSTEMS TECHNICIAN MANAGER* Location: Oak Brook, IL Duration: 6 Months Rate: $45-$50/hr ctc all Inc DOE *LOCAL CANDIDATES TO IL* *TITLE* * * *Systems Technician Manager* * * *OVERVIEW* The Systems Technician Manager is a mid-level professional and seasoned individual producer and/or working task leader who applies a comprehensive and in-depth working knowledge of financial/business concepts, policies, practices, processes and procedures to the most complex range of assignments. This position would be responsible for managing a large team of desktop support staff that support internal employees. Incumbents work independently, with general guidance of management. Errors at this level can cause significant delay, expense and/or disruption to the organization. Position involves frequent, regular interaction with all levels of ACS’ operations/project management and staff. * * *MAJOR DUTIES & RESPONSIBILITIES* · Day to Day Operational Management of Desktop Support teams · Prepare and Present monthly performance reports to Management · Establish and enforce department policies and procedures · Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved · International maintenance of desktop management toolset and security for desktop systems. · Select and implement industry standard tools to leverage productivity and quality in delivery of services. · Understand client requirements and develop solution designs and implementation plan based on requirements. · Interface with business units, and deliver metric reports · Travel to international sites may occur. · Develop and track goals and objectives for staff. · Ensure staff stays current with all corporate compliance certifications. · Provide input into yearly budgeting process. * * *MINIMUM WORK EXPERIENCE* * * · Minimum 7 yrs experience in Infrastructure division with min 5 years experience leading and supporting Desk side Services teams. · Project Management Experience a Plus · ITIL or ISO20000 training or certification a Plus · Understanding of desk side services processes and inter-relationships with other levels of user and application support. · Excellent communication skills and should have capacity to coach/mentor desktop team. * * *DESIRABLE REQUIREMENTS* * * · ISO 20000 Certification · ITIL V2 or V3 Certification · Experience managing large teams · Experience managing employees overseas · * * *EDUCATIONAL REQUIREMENTS* · BS in Computer Science, MIS, business, or equivalent education/training/experience · Microsoft Technical Certifications * * *COMPETENCY ASSESSMENT* · Demonstrated proactive customer service skills · Excellent oral and written communication skills · Basic project management skills (develop project charter and scope, allocate resources, track progress, etc.) · Demonstrated ability to manage multiple projects and set or negotiate priorities · Advanced problem solving and analytical skills · Demonstrated ability to develop creative solutions · Meeting facilitation and presentation skills *Warm Regards* *Roger Harris* Vortalsoft Inc 100 Davidson Ave Suite-102 Somerset, NJ - 08873 Phone: 908-838-4272 *[email protected]* <[email protected]>** URL: www.vortalsoft.com -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
