*Hi Partner,*
Hope you are doing great. Please find our requirement and send me your consultant updated resume along with your expected hourly rate as earliest as possible. I appreciate your quick response. * * *Position # 1*** *Position: *Avaya CCA & CM Support *Location: *Des Moines, IA *Duration*: 6 Months *Personnel Qualifications* Resource shall have work experience in AVAYA Contact Center Application and Communication Manager with solid contact center skills; possess and demonstrate basic skills in problem solving, analytical, time management, and decision making, customer service and communication skills; and, results must maintain accuracy. *Consulting services to be performed* To help provides basic technical support and trouble shooting of call center technology. Consultant will perform tasks and provide Deliverables under the general direction of Client including but not limited to the following: * * *Contact** Center** Support* · Simple Vector Changes including but not limited to o Time of day changes o Inserting announcements · Copying current vectors from one Communication Manager (CM) to another · Copying BSR tables from one CM to another o Update existing VDNS BSR tables · Proof Vectors for logical call flow · Troubleshoot issues with agents · Add VDNs with VDN variables and BSR tables · Build Holiday tables · Build UDP codes · Skill Changes o Service Objective o Add Reserve Agent coding · CMS Permissions (one ACD to a new ACD) · CMS Call Profile for Skill and VDNs · Work with Premier Performance Center from Verizon to request toll free number changes. · Add Agent Ids · Add Skills · Update Direct Dial Database and Speed Dial database via toll free application · Migrate Auto Attendant from voicemail into vector prompting o Include communication with business unit o Testing · Handle trouble tickets during business hours · Analysis CMS report and answer questions regarding reports · Update Central Manager and station form for One X Agent users · Update set ids of toll free numbers · Take Helpline calls *Position # 2* *Position:* Avaya operations consultant *Location:* Westport CT *Duration:* 6 Months (Right to hire) *Position Summary:* The Voice team is responsible for deploying and managing voice technologies throughout Client. The team's goal is excellence in providing voice services throughout the firm. We're looking for individuals to help shape the technology, process, and operations that make up voice services within the firm. The IT Telecom Associate is part of a team responsible for the day-to-day *administration, operation, and support of client's voice infrastructure* *(Avaya CM, Avaya MM, Cisco Call Manager, Verint Call Recording and other related technologies).* This person must be a *hands-on Avaya technology* expert and must be able to operate and help improve the existing processes. This role includes 24x7 off-hours support responsibilities. * * *Responsibilities would include:* Respond to, resolve, or escalate all incidents and requests within the accepted SLA Demonstrate ownership of assigned requests and on call responsibilities Communicate clearly and in a timely manner to end-users about the status of their requests Monitor environment for operational excellence Identify and escalate risks in the environment Look to evolve the telephony infrastructure to maintain client at the forefront of communications technologies * * *Position Requirements:* College degree Deep experience with *Avaya telephony* including both line and trunk side*H.323 *and* SIP.* Familiar with *DHCP, DNS, QoS* designs as it impacts *VOIP telephony* Understanding of best in class monitoring platforms for *Avaya infrastructure* *including RTCP voice quality monitoring, trunk capacity analysis (Erlang calculations), etc.* Familiar with call recording platform *(Verint, Nice, Cybertech)* along with AES CTI integrations including *CMAPI, TSAPI, ASAI, and JTAPI* Familiar with telco circuit provisioning and troubleshooting for all circuit types including but not limited *to ISDN PRI / BRI, POTS, trading* *ARDs/MRDs, SIP trunks* Must effectively handle multiple streams of work – requests, incidents, and projects with limited supervision Excellent organizational, verbal, and written communication skills * * *Preferred candidates would also meet the following criteria:* Trading floor turret infrastructure * * *Warm Regards* *Roger Harris* Vortalsoft Inc 100 Davidson Ave Suite-102 Somerset, NJ - 08873 Phone: 908-838-4272 *ro...@vortalsoftusa.com* <ro...@vortalsoftusa.com>** URL: www.vortalsoft.com -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to us_itgroups@googlegroups.com. To unsubscribe from this group, send email to us_itgroups+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
