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Hi, Hope you are doing great. I am having following requirements with one of our client. Please send me matching profiles along with expected hourly rate and contact information * * *Job Title: Business Analyst (Salesforce.com Case Management)* *Location: Redlands, CA* *Duration: 6+ months* *Published Description: * *Business Analyst (Salesforce.com Case Management)* The Business Analyst will report to the Information Services (IS) department manager and serve as the liaison between IS and Tech Support to define business requirements for a given solution team. The Business Analyst will need to develop and maintain a thorough understanding of the needs from the business and technical perspective, while working closely with the clients and technical teams to capture business requirements and see them through implementation. The Business Analyst will have a minimum of a Bachelor degree in computer science or a technology related field. Other Bachelor degrees will be considered. This person will have a minimum of 3 years experience in building and specifying mission critical business applications. *Analyst Duties:* · Customer-to-client contract exposure (domestic or international) · Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, business analysis, task and workflow analysis · Evaluate gathered information, identify and reconcile conflicts, decompose high-level information into details, abstract general understanding from low-level information, and distinguish wants from true needs · Proactively communicate and collaborate with clients and technical teams to prioritize requirements, evaluate potential solutions, define a proposed solution, propose quick fixes, and develop model business processes · Create and revise the following analysis artifacts and deliverables as needed: Business Requirements, Functional Requirements, Use Cases, Business Rules, Business Process Models · Successfully engage in multiple, simultaneous initiatives · Work independently with clients to define concepts as per direction of project managers · Drive and challenge business units on their assumptions and how they will successfully execute their plans · Collaborate on integration and acceptance testing *Skills:* · Experience in database solution migration or integration · Contact Center experience in any analytical role for best practices · Must possess strategic planning experience · * Specific experience in Salesforce.com Case Management is required* · Strong process-driven analysis skills and background in various requirement elicitation methods · Strong facilitation skills – Must be able to elicit requirements from various personalities across organization boundaries · Proven experience at driving consensus across multiple stakeholders · Strong verbal and written communication skills to work effectively with business units – Must be able to communicate effectively and confidently with clients, team members, and management · Strong understanding of technical jargon and ability to communicate it in layman’s terms · Strong ability to analyze and document complex business processes · Must be flexible and willing to undertake a wide variety of challenging tasks · Must be able to solve problems and to make effective decisions under pressure Thanks and Regards, ____________________ *Chandan Kumar* *IDC Technologies, Inc*., 1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035 Tel: 408-457-9399 Extn: 2013| Fax: 408-608-6088 Email: [email protected]| Web: www.idctechnologies.com|<http://www.idctechnologies.com%7c/> Yahoo IM: Chandan_reqs "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail can not be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list." -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
