Hi, My Name is Paul I am looking for Desktop support at Jacksonville, Fl & Des Moines, IA. If interested please reply me back with your updated resume along with your hr/rate expectation. Duration - long term Description * General Desktop support * Exeperience Supporting Call Centers * Excel Reporting Features * Incident/Problem Management Applications and Trend Analysis and Training * General Desktop support * Exeperience Supporting Call Centers * Experience in Excel Reporting Features * Experience in Incident/Problem Management Applications and Trend Analysis and Training * General PC Maintenance(Clear cache,Temp files, etc) . Assist with Problem Resolution Coordination with Call Center Reps and Support Personnel. * 1:1 Training. Problem Management(trending, consistent descriptions, Service Desk Scripting documentation). * Process Improvement. * Creating/Editing documentation * Problem Solving Skills - Ability to take ownership of issues and find a solution. Must possess highly honed analytical abilities * Understanding maintenance and related activities * Effective in creating written documentation * Ability to multi-task * Excellent written and oral communications skills * Strong problem solving skills with a disciplined and structured approach to problem resolution Thank you & Regards, Paul IDC Technologies, Inc. 1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035 Office: 408-852-7191 Fax: 408-608-6088 Email to: paul <mailto:[email protected]> @idctechnologies.com Web: <blocked::http://www.idctechnologies.com/> www.idctechnologies.com Yahoo IM - [email protected] GTalk - [email protected] cid:[email protected] -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
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