*REPLY TO [email protected] ASAP!!* Hi ,
Greetings of the day!!! We have a Sr Analyst V, Quality position available at Bellevue, WA. I have included the job description below. JMA Information Technology is an IT consulting firm, headquartered in Overland Park, KS. Our areas of expertise includes: Network Design and Security, Voice, Video and Data Infrastructure, Performance Analysis and Improvement, Maintenance Service, Software Development, Project Management, and Staff Augmentation. I look forward to speaking to you at your earliest convenience to discuss your possible future with JMA. Please attach your word formatted resume and give me a call at your earliest convenience. My contact information is below. Thanks & Regards, Harish Vummidi JMA Information Technology, 913-667-2848 [Direct] | 913-667-2828 X 206 | 866-639-4749 [F] 10551 Barkley St. Suite 400 | Overland Park, KS 66212 [email protected] | www.jma-it.com View my jobs @ http://www.bullhornreach.com/user/42066/jobs <http://www.linkedin.com/in/harishvummidi> Position: 17816 - Sr Analyst V, Quality [Experience with SQL, Business Objects, Access is required] Location: Bellevue, WA Contract: 3 Months Job Description: Create analysis deliverable scope and methodology, deliver trends and recommendations to support enterprise goals. Secure relevant information, identify key issues and root cause relationships, and build business case and cost justification for changes in designated business areas. Establish deliverables needed to meet National Customer Satisfaction & Quality objectives, evaluate impact on other areas, and engage appropriate resources as necessary. Demonstrate strong integration of our company Commitments and leadership behaviors. Initiates action and take direction on specific deliverables related to National Customer Satisfaction & Quality objectives, implement necessary changes, and accurately evaluate the impact on other areas. Work both independently and by leading others toward completion of deliverables. Job Duties and Responsibilities: Create analysis deliverable scope and methodology and provide analysis, trends and recommendations to support enterprise goals Actively develop and maintain working relationship and act as partner with key business owners Proactively identify opportunities to bridge gaps between current and desired state Lead development and implementation of new departmental processes, programs and tools Participate in enterprise initiatives representing National Customer Service and Quality Troubleshoot and resolve or escalate issues as appropriate Maintain, enhance and provide results from existing reports in accordance with business needs Contribute to the development of new reporting Provide trending data to management and support teams as needed Peer to peer leadership for projects and deliverables Problem Solving: * Ability to gather and synthesize information * Expertise in structured problem solving and root cause analysis * Ability to think creatively and develop new solutions while working independently * Provide feedback and reporting on results for key indicators * Ability to independently draw conclusions to inform decision making * Analyze and recommend improvements based on key indicators Professional Communication: * Active listening skills * Strong presentation skills (facilitation and negotiation) * Ability to tailor communication to different audiences * Ability to communicate professionally with executive management and diverse audiences * Ability to use discretion and maintain a high level of confidentiality * Give/Receive feedback in a constructive manner * Experience constructing executive level presentations and presenting complex analytical findings in clear, concise, and decision-impacting manner is preferred Minimum Required Skills / Competencies: * Knowledge of the business * In-depth knowledge of customer service quality processes and related programs * Understand the customer lifecycle * In-depth knowledge of assigned functional area * Knowledge of related cross functional business processes * Ability to Interview to understand business needs Preferred skills: Technical Skills: Technical proficiency in functional systems and tools Basic knowledge of data analytics: inspecting, cleaning, transforming, and modeling data High level of proficiency with information gathering/resourcefulness Business Objects - proficient user Experience with SQL, Business Objects, Access is required Education: Bachelor's Degree Preferred -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
