please reply to *[email protected]* *US Citizens or GC Holders only and full time salary upto $90k. Siebel Administrator Location: Bethlehem, Pennsylvania*
*Minimum Requirements:* *Qualifications:* *Communications Skills* Courteous and tactful at all times with customers and IT Colleagues Effectively probes customers to determine the actual nature, or underlying cause of a problem Ability and willingness to share technical knowledge with customers and teammates in a clear and concise way (written or oral) Maintains a network of contacts that can be leveraged to solve problems that may arise *Customer Role* Services needs of customer from beginning to end (e.g. answer phones calls, offer alternatives, answer questions, follow up) Communicates and manages expectations in a responsive manner Gathers and responds to feedback within the department and from the customer *Decision Making* At times, functions independently with limited work direction Ability to problem solve in response to crisis situations and make decisions that may fall outside one’s personal area of expertise Reports on project progress Escalates any problems, as appropriate, to the project manager Maintains awareness of team milestones Interdependent Decision Making *Business Knowledge* Understands the business units and how they use Siebel. *Problem Solving* Excellent analytical, troubleshooting, and problem solving skills. Ability to think beyond the box. *Education: * 4 year degree from accredited college Siebel certification or equivalent knowledge and experience *Experience: * 3-5 years of Siebel implementation experience. Experience with Siebel Server Administration, Siebel Tools, and Siebel Data Modeling Strong background in Siebel architecture internals Experience with Siebel 8.1. *Competencies/Skills: * Expertise in Siebel Administration under AIX environments Understanding of analytics and resonate functionalities Expertise with configuring and customizing user interfaces. Experience with Workflow Manager Expertise in Unix shell scripting and vi editor. Experience in networking, database, and LDAP Description: This position provides technical support for the Siebel environment, including the infrastructure components and the Seibel development teams. This includes interfacing with other teams in the IT area, BTS and developers, both on shore and off shore. Responsibilities: The position provides 24x7 operational monitoring, troubleshooting, and problem resolution for the production Seibel environment. Non production support will be provided during normal business hours and non-production off hours support with prior arrangements. The goal is to ensure stability and availability of all Siebel environments. Provide application code deployment support. Execute Software Build & Release Process (including specification Siebel builds components - repository, LOVs, Workflow, Views & Responsibilities). Support Software Change Management. Participation in support, troubleshooting, and incident resolution in conjunction with BTS and development teams. Installation and configuration Siebel Software and peripheral components including Siebel Enterprise, Web, Resonate, Gateway and Siebel Server. Support Software Configuration Management. Upgrade and patch management of Siebel environment. Plan, track, communicate and oversee all planned environment changes. Performance tuning. Optimize Siebel Software Components with configurable parameters; including determining Internet Explorer optimal settings for High Interactivity Clients. Provide 24x7 on-call responsibilities as part of a weekly staff rotation. Ensure availability of Siebel environments and the software running in each environment. Monitor and plan for capacity and performance of all Siebel Servers. Monitor scheduled jobs, Siebel components and interfaces and ensure successful operation. Monitor daily Siebel components (create and implement Siebel component probes, health checks, notifications); ensure all interfaces are on-line and running as appropriate Submit problem tickets to vendor and work with support as necessary. Communicate with customers from problem identification through problem resolutions regarding technical support. Continuously strive to improve processes and efficiencies. Participate in Disaster Recovery planning and drills Dev Technical Recruiter Osair Technologies LLC, 36 York Road, West windsor,NJ | 08540-3512 Voice : 630-566-7324 | Fax :732-289-6076 [email protected] | www.osairtech.com Yahoo IM: dev.osair | Gtalk: [email protected] -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
