Job Title: Cisco - Infrastructure Technical Support Analyst Location: Sacramento, CA
Duration: 6 Months Job Descriptions • Work as part of a technical support team delivering a quality service to single/multiple clients using a variety of hardware and software products • Provide technical support & maintenance of production and development systems and administration of environments, running on various platforms, ensuring SLA targets are met • Provide expertise on system performance tuning, capacity planning, and maintenance patching and new version installation • Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.). • Deploy standard repeatable build outs • Manage relationship with application vendors and ensure they are meeting all service levels and responsibilities Profile/Role Description Configuration and deployment of Cisco Cisco Voice Portal (CVP) Solution - Configure Cisco CVP Scripts - Configure integration with external Database and Cisco Intelligent Contact Manager (ICM) Solution - Design and Configure Cisco Cisco Voice Portal (CVP) VxML Applications - Configure queries to parse VxML document - Configure call flow menus - Support CVP call flows Basic Qualifications Two years experience supporting Cisco Contact Center infrastructure, primarily CISCO CVP Two years experience with Java Programming Language** * * *Thanks & Regards ,* *SCOTT | Sr Associate Recruiter* ** *Sriven Technologies LLC 13800 Coppermine Road, Suite#204,Herndon, VA 20171* * sc...@sriventech.com <p...@pinpoint.jobs>,Ph:7038424866x302 * -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to us_itgroups@googlegroups.com. To unsubscribe from this group, send email to us_itgroups+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
