*Network Voice Engineer
*
1st May Start date
Location: St. Louis, MO
Rates-$50/hr on C2C
Mandatory -- *Program phone switches (Avaya and SL100) *
- Provide Tier-2 and Tier-3 incident support by co-coordinating with
Wipro’s Managed Services team and the Hardware maintenance providers as and
when necessary.
- Develop Knowledge base documents/instructions referred as NOVO scripts
which can be used by Service Desk for handling standard telecom incidents
- Perform Telecom On boarding/Off boarding activities on Pinnacle for
the following tasks
1. Monitor ticket queues, New hire list, transfer report, termination
reports, etc.
2. Setup and maintenance of subscriber information in the internal
chargeback system (Pinnacle)
3. Pinnacle Subscriber record changes (includes Cost Center &
Directory Service). This includes providing cross communication with
Telecom and Messaging for data sharing issues on some records.
* *
*Program phone switches (Avaya and SL100) *
- Provide assistance to end users on Phone systems operation (VOIP,
Nortel, Avaya) during
1. New deployments
2. Technology changes
- Perform Tier-2 support for Avaya Call Center system at BSC for the
following set of activities including but not limited to
1. Call center relocations
2. Call recording systems (e.g. Verint)
3. Call management a (e.g. CMS)
- Provide IVR interface device support for Security/attendance/shipping
systems at breweries and co-ordinate with Hardware maintenance vendors for
hardware failures
- Provide initial support for warehouse overhead paging and on-hold
music. As and when necessary interface with telco and hardware vendors
**
*Thanks & Regards*
*A T T Y*
Manager - Recruitment
IDC Technologies, Inc.,
1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035,
Contact #: 408-457-9399 Ext: 2026 || Email: [email protected] ||
Web: www.idctechnologies.com
--
You received this message because you are subscribed to the Google Groups
"US_IT.Groups" group.
To post to this group, send email to [email protected].
To unsubscribe from this group, send email to
[email protected].
For more options, visit this group at
http://groups.google.com/group/us_itgroups?hl=en.
