Greetings! Please help me on this with your available consultants.
Please reply to [email protected] only *Role:* *Customer Support Engineer – LAN Switching* * * *Work Location: San Jose, CA (onsite)* * * *Duration: 1 + Year* * * *Number Of Openings: *2 *DESCRIPTION: **NOTE: Locals candidates preferred. Face to face required.** * Our client is seeking a Customer Support Engineer – LAN Switching to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. - Solves product and network problems of moderate complexity. - Provides basic systems/product training and intellectual property material. - Acts as a focal point for account network problem resolution. - Effectively utilizes moderate to complex lab setups to duplicate and solve problems. - Submits complete and correct DDTS reports in area of expertise with collaboration and supervision. - Suggests modifications to processes and procedures - Develops work plan - Works on problems of moderate to complex scope where analysis of situations or data requires a review of identifiable factors. - Develops work plan. - Receives general direction on executing work plan. - Exercises judgment within defined procedures to determine appropriate action. - Presents ideas and interacts within TAC and development teams at peer level * REQUIRED SKILLS:* - BS/BA degree required. - 4+ years related experience. - Working knowledge of Networking industry, products and protocols. - Able to determine problems and deliver known solutions with a high level of customer satisfaction. - Receives general direction on executing work plan. - Exercises judgment within defined procedures to determine appropriate action. - Ability to communicate effectively both verbally and in writing. - Working knowledge of Networking industry, products and protocols. - Able to determine problems and deliver known solutions with a high level of customer satisfaction. - Ability to work effectively with and provide guidance to other members of the work group. - Promotes and solicits ideas within TAC team(s). - Customer facing experience is preferred. - Cisco certifications; CCNA and CCIE a plus. Thanks & Regards, *RON* *IDC Technologies, Inc.** 1851 McCarthy Boulevard, Suite 116,Milpitas, CA, USA, 95035 Phone: 408-457-9399 Extn: 2045| Fax: 408-608-6088 Email: **[email protected]* <[email protected]>*| Web: ** www.idctechnologies.com* <http://www.idctechnologies.com/> Yahoo IM: recruit.rahul -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
