Hi, ** **
Please find the below requirement and if interested then send me updated resume along with contact details ASAP.**** * * *Job Title:** *IP Voice Administrator** *Location:** *Minneapolis, MN** *Duration:** 6 months* ** ** *JOB DESCRIPTION:** * **** · Additions of new call center agents.**** · Changes to existing call center agents.**** · Programming of basic call flows, VDNs, vectors.**** · Creation of CMS reports**** · Gather requirements from business teams who want to expand current call centers or build out new call centers**** · Document call-flows**** · Handle all ticketed requests within a specified period of time and ensure closure of all tickets.**** · Proactively check system health and capacity.**** · Provide and record updates to the ticketing team on all requests.* *** · Document existing call flows and maintain the repository of call flow documentation.**** · Physical installation of equipment **** · Support the Avaya Voice Portal IVR system**** · Support of Call Copy call recording system**** · Support of Witness and Aspect Workforce Management System**** · Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.**** · Ability to work closely with the user community, interprets issues, understand requirements, and rapidly deploy solutions.**** ** ** ** ** ** ** Thanks & Regards**** *Vinay Kumar* Technical Recruiter**** *Email*:[email protected]**** SysMind LLC**** 38 Washington Road, Princeton Junction, NJ: 08550**** Ph:609-897-9670 x 2169 *** * [image: Description: Description: Description: Description: logo]**** ** ** ** ** -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
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