Hi I have an urgent requirement of ‘Application Support – Futures’ please send me the suitable resumes to my mail ID along with your contact details.
Title: Application Support – Futures Location: New York, NY Duration: 6-12 month contract ****THIS IS NOT JUST TECHNICAL SUPPORT. ALSO ANSWERING TRADE RELATED QUESTIONS WHICH IS WHY THE CANDIDATE *MUST HAVE FUTURES EXPERIENCE BUT I WILL TRY WITHOUT THE SERIES 7 IF THE PERSONS FUTURES SUPPORT SKILLS ARE GOOD ******** ****IF WE GET A PERSON WITH THIS BACKGROUND IT IS A *GUARANTEED INTERVIEW* ***** *****MUST BE LOCAL ENOUGH FOR A FACE TO FACE***** Description: Team is looking for an Application Support person, to assist in 1st and 2ndlevel support of our internal trade system BARX. Candidate should have a background in supporting trading applications, specifically Futures on the GUI end. Candidate does not need to have any 3rd party support, but it is helpful. Candidate should also have a strong background in supporting Windows desktops. Candidate should have excellent communication and understanding of FIX protocol is a nice to have, but not a make or break. The BARX Client Services Group provides support for the BARX on-line trading platforms, for external clients and internal users. The team are also responsible for the on boarding and certifying of all new client connections via FIX, GUI or ECN channels. Client Services provides assistance across a number of key product areas including, Equities, FX, Commodities, Futures, Investor Solutions, Money markets and Fixed Income products. *Main Function* The main function will be to resolve client and application issues stemming from use of our trading platforms to execute Futures & Options across the global exchanges we offer. The work will be based around business support, trade issue resolution, some project work and client set ups, MIS production, systems training and performance monitoring. You will be part of a global support team playing your part to ensure a follow the sun model provides our client base with a 24/5.5 service. *Main Duties* • Level 1 and 2 support for clients of the Futures Business o Trade related questions o Technical related questions • Manage client requests / requirements • Answering client phone calls / e mail • New release testing both technically and Business side • Training – over the phone training for new users or visiting client sites. • Data management o Call logging o Reporting • Understanding of the various business areas to ensure concise assistance and feedback to the users. • Problem management and escalation to both IT and Business groups • Risk management – Business risk from client executions for both the client and Barclays • Liaison between internal Business and Operations on behalf of clients • Close interaction with internal Business Sales and Execution desks *Person Requirements* *Qualification / Education Preferred * License - Series 7 Registered *Experience Required * • Experience of working within a client support team either technically or from a business side • Experience of using or supporting Futures electronic execution systems. • Good understanding of Microsoft Windows Desktop environments. Investment banking experience Experience of working in an environment where problems are presented and need resolutions within a specified timeframe. Experience of dealing with volatile situations over the phone Proven experiencing of communicating both written and verbally to senior people and clients Ability to train users in confident manner – proven previous experience Capable of working in both front office sales/trading environment and infrastructure operation environments. *Experience Preferred * Dealing with the setup of connectivity solutions between client sites. Experience of trouble shooting application installations and connectivity issues. Comfortable in executing orders into a live exchange. Knowledge of and experience supporting the FIX protocol. *Skills / Aptitude Required * Excellent Communications Skills Able to communicate effectively to client it writing via email Confident in dealing with clients face to face. A key team player Proven track record of working effectively as part of a team. IT support skills for Windows desktop environments *Skills / Aptitude Preferred * Detailed understanding of the FIX Protocol. Thanks and Regards *Andy* Talent Acquisition Team Glomark International LLC* *Direct: 908-333-5191 Fax: 908-688-8831 Email: [email protected] -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/groups/opt_out.
