Hello, Hope you are doing well.
Please send your consultant resume with contact, rate & availability information. Send resumes to *kris...@dyssinc.com || 415-259-4217* ******************************************************* Position: Avaya Consultant Duration: 6 month+ (prob close to 1year+) Location: Roseland, NJ. Need USC/GC/EAD GC *May entertain remote work 100% of time.. Would be better if in office a few days but they would be flex.* What was the most important- see below in red -Are there 3 technologies or responsibilities that you would stack rank as most important when identifying qualified resumes? Avaya Call Routing is a MUST. Must have extensive Vectoring experience. Documentation Skills to translate call flow into understandable documents. The successful candidates will possess the following skillset and core competencies: Technical Knowledge and expertise: • This role will balance the stabilization/evolution of the ADP Contact Center Technology Portfolio as well as leveraging the Platforms to deliver Business Solutions to our Contact Center Clients. • Avaya S87XX administration. • Avaya Call Vectoring and VDN Programming. • Avaya CMS Administration. • Avaya Voice Portal, Int eractive Voice Response (IVR) implementation. • Avaya Modular Messaging administration. • Avaya Application Enablement Services (AES), Computer Telephony Integration (CTI) implementation and administration. ••• Since the overall ADP Contact Center Technologies team delivers Avaya and Genesys routing/Application/Framework solutions, Knowledge of Contact Center Technologies, such as Genesys Framework, Routing, and Application Layers (7.6/8.x +) is a major plus/advantage: Universal Routing including detailed knowledge of Routing Strategy concepts and data integration for enhanced routing o Multimedia Platform, focusing on Business Process and Routing solutions. Email Routing, Chat Routing with detailed Integrations via Web API o CCPulse and Infomart Reporting, focused on implementation of reporting solutions which are standards-based. o Interaction Workspace, allowing for detailed integrations across Genesys and other client platforms (such as CRM, etc) o Understanding of Integration points, such as Avaya Platforms, ensuring seamless overall solution knowledge (ie AES Interface, ACM features/functionality) SIP, Avaya Communication Systems platform and products, etc). o Knowledge of Virtual Hold Platform and detailed integration points in a Genesys/Avaya deployment o Technical Support knowledge of the NICE Call Recording Platform. o This role will be involved not only with the NICE/Genesys Integration Points, but also the evolution of the ADP NICE platform to accommodate our Centralized ACM/CTI model. o In addition, this role will drive the enhanced NICE 4.x migration delivering new business features as well as a new Enterprise-worthy platform. o The position is also responsible for: ? Assisting with the migration from Avaya Call Routing to Genesys based Call Routing. ? Configuration, support, and troubleshooting of existing Avaya contact center enterprise applications and solutions in both VoIP and TDM technology environments. At least 5 plus years of experience. Specific activities and background required for this position include: Avaya Core Telephony Products: Communications Manager, AES, Modular Messaging, CMS, OneX Communicator/IP Softphone, OneX Agent/IP Agent, Site Administration and Voice Announcement Manager. • Below skills are a plus: o Genesys Product Suite: Genesys Framework v7.x., Genesys Routing x7.x, Virtual Hold, Genesys CCPulse v7.x, Genesys GVP v7.x, and Genesys Internet Suite and Multimedia. o Must be well rounded with experience in multiple Contact Center Technology domains including CTI, Call Routing, VHT, Workforce Management, Call Recording, VoIP Technology and Self Service solutions o Avaya and Genesys University-training and certifications preferred. o Familiarity with Workforce management products (IEX, Blue Pumpkin, Genesys WFM) is a plus. ************************************************************** Thanks & Regards, *Krishna *|*Dynamic Software Services, Inc.*| Office: *415-259-4217*| Fax: 415-520-5437| Gtalk : simplekrrish || Yahoo ID* : krishdss* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/groups/opt_out.
