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Hope you are doing
great, Please
let me know on [email protected] if you have any good resources for the
below position mentioned. Role: Oracle PL/SQL
Developer w/ Cognos Reporting Job
Category: Information
Technology Duration: Contract 6
months Location: Colorado Springs,
CO GC or Citizen only
must be willing to relocate.
Service
Center SQL Reporting Analyst - Healthcare The position
is responsible for reporting effectiveness and efficiency metrics, compliance
metrics, and key performance indicators for multiple Service Center sites with
up to 250 employees (full and part time) handling contacts from potential
Connect for Colorado customers, back office and appropriate support staff.
The position will also perform research and understand performance
inefficiencies and develop, communicate and track remediation efforts. To
accomplish this, the position will proactively escalate potential or brewing
process handling inefficiencies, working with all groups and teams to perform
root cause analysis and improvement recommendation. General responsibilities
also include maximizing customer service and center reputation, while supporting
the minimization of costs associated with work
deliverables. RESPONSIBILITIES:
Ø
Develops and
maintains operational metric models. Ø
Provides analytical
support on service center operational performance utilizing a statistical-based
Ø
approach to derive
correlation of operational performance results to overall portfolio
outcomes. Ø
Creates and presents
operational performance results to management. Ø
Provides ad hoc
operational performance analytics for the service center to assist management in
improving performance. Ø
Create and execute
queries to extract information utilizing SAS, SQL, and pertinent applications
for analysis. Ø
Determines where
quantitative and statistical tools can be leveraged to improve
performance. Ø
Assists cost center
managers in developing their budgets and understanding their
expenses. Ø
Leads in reviewing
processes and results of analysis and proposes recommendations of
Ø
improvement to
management. Ø
Provides analytical
support to ensure the adoption of best practices across all functional
areas. Ø
Maintains regular
interaction with Reporting Manager, Site Managers, Director and Supervisors
regarding reporting and remediation for all performance
metrics. Ø
Assists in analyzing
and establishing Key Performance Indicators (KPIs); (e.g. Average Speed of
Answer, Average Handle Time, First Call Resolution, etc.) Ø
Establishes and
maintains effective working relationships with participants, co-workers, and the
public. Ø
Identifies and
recommends problem resolution. QUALIFICATIONS:
Ø
Critical and
Analytical thinker Ø
Extremely
proficient in Microsoft PowerPoint and Excel. Ø
Extremely
proficient in Cognos including creating and maintaining the Framework
Manager. Ø
2-5 years
of experience with ansi SQL. Ø
Knowledgeable
and proficient in use of databases is a plus including primary and foreign key
relationships. Ø
3-5 years exp Oracle SQL and PL/SQL Ø
Experience
with Cognos reporting a MUST Ø
Ability to write
stored procedures a plus. Ø
Strong interpersonal
skills and problem solving abilities. Ø
Strong verbal/written
communication skills. Outstanding presentation skills. Ø
Strong prioritization
skills with a clear ability to communicate clearly and
concisely. Ø
2+ years’ experience
in service center reporting managing performance using metrics and data
analysis Ø
Must have integrity
and practice both discretion and objective problem
solving. Ø
Creative,
detailed-oriented and organized. Ø
Excellent customer
service skills Ø
Must have
some healthcare experience Ø
Data collection
skills and knowledge of basic statistical principles Samir
Reddy Technical
Recruiter Contact:
813-862-1576 E-mail:
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