*Hi Business Partners,* *Hope you are doing great!!*
*Please send the updated resumes to [email protected] <[email protected]> or you can reach me on 678-824-7775.* *Role: **Triage Analyst * *Location: **Philadelphia, PA* *Duration: **Long term * *Job Profile:* The role will involve responding to and investigating L2 and L3 support tickets around the DTB middleware/application, identifying the issues, analyzing and suggesting potential resolutions. *Skills Requirement:* · Minimum 4-5 years’ experience, with good knowledge in STB Architecture and Broadcast domain, specifically with the US Region (ATSC) · Good working knowledge of Linux, Scripting skills (Python, Unix shell) and Language Skills ( C/C++, Java) · *Analyst to work on STB issue triaging*. · The role will involve responding to and investigating L2 and L3 support tickets around the DTB middleware/application, identifying the issues, analyzing and suggesting potential resolutions. · Any knowledge of Comcast RDK, OCAP is an advantage. Good to have current/recent Digital TV background with proven problem investigation skills with applications, infrastructure, network, interfaces and technical operational processes. · Use of helpdesk management tools e.g. JIRA for end to end problem ownership from reporting to resolution or including follow up with development team. · Maintaining strong relationships with users who will include developers and end users. -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/groups/opt_out.
