Hi, Please find the requirement below and do reply back if you are comfortable.
*Job Title Oracle Hyperion Financial Management support Analyst * *Duration 7 months * *Location PALO ALTO, CA* *Job Description Technical pre-requisites*: • Deep expertise in Oracle HFM (Oracle Hyperion Financial Management). • Development / Technical support experience with Oracle Finance modules. • Should have excellent analytical and debugging skills with ability to analyze complex business/technical problems, identify performance bottle necks and suggest for any query fine tuning as needed. • Good communication & interpersonal skills is essential since this is a client/business facing role. • Prior experience in Application / Production support area and handling business users is preferable. • Exposure to SFDC case management process / ticketing system, perforce configuration management tool and Entitlement / Software Licensing domain knowledge would be an advantage. *Primary Responsibilities: * *Key responsibilities / tasks for the role include*: • Support VMware business operations by resolving production issues / tickets pertaining to MyVMware & related applications and completing work requests • Monitor / triage incoming production support ticket queues and resolve modest to high complexity tickets with in the SLA. • Serve as a primary contact (onshore POC) for Business and IT teams for any questions / clarification related to the area of work. • Offshore co-ordination and timely hand-offs of all production issues in his/her area of work. • Partner & co-ordinate with respective teams including Business, BA, QA, Dev & release teams as necessary to address a production issue. • Coordinate UAT testing, Business sign off and post production communication to business for the production bug fixes. • Research and resolve ongoing Application/Data issues in production while working to improve client incident management processes. • Provide technical expertise in identifying, evaluating, and suggesting process improvements that are cost effective and improve work efficiency. *Regards,* *Kathy Wilson* *Desk :* *248-243-1218**|* *Fax:* 248-565-2054 *Email: *[email protected] <[email protected]> *|* *GTalk :*Recruiterkathy *Company : *Blue Cube IT Inc. *| Web :* www.bluecubeit.com -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/groups/opt_out.
