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Hello,
Hope you are doing well,
Please
go through the following requirement and let me know on [email protected]
if you have any available resources
Role:
Salesforce IT
Manager
Duration: 12 Months
Location: Harrisburg, PA
SalesForce IT Manager
This IT management position is responsible for overall IT
leadership, vision, planning and execution of the Customer Relationship
Management (CRM) strategy using Salesforce.com. This is a unique
opportunity for a person wanting to lead a dynamic global team to take the CRM
to the next level by leading new implementations and delivering even more value
from existing implementations.
As part of the Sales & Marketing / eBusiness team you will be
responsible for all IT aspects of our global Salesforce.com implementations
including process definition, development, administration, interfaces, bolt-ons
and global deployment. The company has 8 business units already live on
Salesforce.com and nearly 4,500 users with more on the
way.
MUST
HAVES:
- At least 10+ years experience in an IT, eBusiness or
Sales/Marketing leadership role implementing enterprise-wide CRM
solutions.
- At least 10+ years hands-on experience with CRM solutions –
preferably Salesforce.com sales and/or service cloud
experience.
- Proven leader who can drive initiatives across different business
units and geographic areas. We are particularly interested in
individuals with a strong understanding of CRM business processes and large
scale Salesforce.com implementation
experience.
- Self-directed leader with a blend of technology / business
expertise and a proven track record of developing an organization and
achieving results through others.
- Creative and dedicated person with experience leading a dynamic
team of project managers, business analysts and
developers.
- Strong mix of project management, technical innovation and
functional expertise within the sales, marketing, eBusiness and customer
service areas.
- Has a strong ability to influence others outside their direct
area of control and is seen as a team player.
- Experience managing multiple projects with diverse requirements
and competing priorities.
- Comfortable working with different applications, diagnosing
complex problems, constantly learning, and applying new
technologies.
- Must be willing to occasionally travel globally and alter daily
work schedule to meet with global community.
- Strong oral/written communication, presentation, and
organizational skills.
NICE TO
HAVES:
- Experience implementing Salesforce.com in large-scale, global
environment.
- Experience working in a global
organization.
- External website experience including content management systems,
search, eCommerce and related technologies.
- System development experience including on-premise and SaaS
software packages, custom development and systems
integration.
- Manufacturing and/or engineering industry
experience.
PRIMARY RESPONSIBILITIES OF
POSITION:
- Technology leader responsible for thought leadership and program
management for CRM solutions supporting Sales, Marketing, Customer Service and
eBusiness functions.
- Partner with sales and marketing leadership to understand their
needs and priorities, and communicate on a tactical and strategic level.
Anticipate business needs and provide proactive support to meet business
needs. Bring new ideas and innovations to create bigger business impact.
Develop strategies to be ahead of the curve in technology and business
solutions .
- Serve as SME for CRM and Salesforce.com. Maintain and
communicate strategic CRM roadmap that maximizes the value of our technology
investments. Provide the technology vision and leadership to teams and
ensure overall strategic vision, mission, and
culture.
- Implement and support systems and processes including but not
limited to SEO, SEM, web lead generation, email marketing, campaign
management, lead management, opportunity tracking, pipeline management,
marketing automation, case management, partner portals, and
knowledgebase.
- Serve as a functional and technical manager for new
implementation and upgrade projects managing all activities of SDLC,
functional configuration, design, development and implementation
deliverables.
- Mentor and build a results oriented team. Manage team
including defining work schedules, duties and objectives and be responsible
for the team's career development and
appraisals.
- Connect eBusiness and CRM strategies to maximize new business
opportunities. Integrate CRM to other systems from a technical and
process perspective.
Thanks,
Samir
Reddy Technical
Recruiter
Contact:
980-272-1261
Alter :
850-810-5234
E-mail:
[email protected]
Web: www.riderconsultinginc.com
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