*Hi*
* I have an urgent requirement with one of my clients, details given below. If you find yourself suitable for the position, please send me your latest updated resume along with contact details.. Please include your employer details as well and reply to my official id [email protected] <[email protected]> JOB TITLE: Cisco Network Engineer* *Location: MI-Michigan/Detroit* *Duration: 6 Months* *M.O.I Telephonic + Skype* *Technical Skills: Top 3 Skills/Experience:* *- *Cisco Intelligent Contact Manager (v9) (5 years) - Troubleshoot operational failures; monitor system operations in Cisco UCCE environment. (5 years) - Proficient in SQL Queries execution (5 years) *Required Skills/Experience:* Candidate must possess a strong understanding of Cisco's Unified Contact Center Enterprise solutions. Experience with voice and contact center technologies and the respective integrations required. This knowledge will be used to support, implement, and integrate current and future solutions. Perform maintenance, troubleshooting and development as part of a Voice Operations team in Cisco UCCE contact center environment. - Cisco UCCE (v9) o Cisco Intelligent Contact Manager - Contact Center Integration Technologies o Multi Channel (Web/Email/Chat) o Outbound Dialing o CTI o Agent desktop (Custom CTIOS Desktop) - Proficiency in all Microsoft Office products (2007 and above) - Proficient in SQL Queries execution *Preferred Skills/Experience:* - Cisco Customer Voice Portal (v9) - Cisco Communications Manager (v9) - Reporting best practices - Technical experience with Exony a plus - Workforce Management Integrations (Verint preferred) - Quality Monitoring Integrations (Verint preferred) - Database Management (SQL, Informix, etc) - Proficient in C# (C Sharp) *Education/ Experience* *- Bachelor's degree in related field preferred.* *Thanks & Regards* *Amit Sharma* *Technical Resource Specialist* *RG Talent Inc.* 39120 Argonaut way Suite # 157, Fremont CA 94538 Phone : 510-443-0757 Ext-115 Fax : 510-952-4633 Email : [email protected] GTalk --> amitsharma.rgtalent YIM à amitsharma.rgtalent In my absence please contact Javed Ansari at the following address [email protected] *Disclaimer: Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail at [email protected] <[email protected]> and we will gladly REMOVE you from our mailing list.* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
