Reply on - [email protected],
Hi Greetings for the day… Please find the requirement details below, if interested and available kindly reply ASAP with your updated resume. *Position : Service Desk* *Location : * * Atlanta, GA* *Duration : 6+ months* *Job Description:* - *Infra Service Desk Operations (Mandatory).* - *Transition Management (Mandatory).* - *Service Now- SaaS.* - *ITIL Service Level Mgmt As a Lead Administrator.* - *Having experience in transitioning customer service desk and EUC support services (across tools like remedy to Service Now etc).* - *Able to act as a Single point of contact for the technical tower in front of the customer management.* - *Ensure proper communication and quick resolution as a crisis manager.* - *Responsible for Vendor Management and people management.* - *Drives day to day operations and work plan allocation/management.* - *Conduct periodic reviews with teams.* - *Weekly and monthly status reports to higher management.* - *Participate in business meetings with various stake holders.* - *Take corrective actions based on the customer satisfaction surveys.* - *Drive service improvement programs.* - *Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.* - *Effort estimation/reviews on need basis for new projects.* Thanks and Regards, *Sapan Kumar* Global Economic Advantage Inc. 4320, Winfield Road, Cornerstone@Cantera Suite # 200, Warrenville, IL 60555 United States Direct : *(630) 281-2396 Ext.961 <%28630%29%20281-2396%20Ext.961>* E-Mail: *[email protected] <[email protected]>* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
