*Please reply on- [email protected] <[email protected]>*
*Hi , * *Warm greetings from Global Economic Advantage!! * We have the following opening with us. Reply me back with your updated resume. *Position : CONTACT CENTER INTEGRATION ENGINEER* *Location : Mountain View, CA* *Job Duration : 12 Months* *Job Description**:* *Role & Responsibilities* · Programming of call flows, VDNs (Virtual Directory Number),Vectors, CMS (Call Management Server) reports etc.(20%) · Troubleshooting problem tickets for call centre users or sytem Generated alerts(65%) · Support the maintenance and troubleshooting of Avaya Voice Portal IVR system, Avaya Communication Manager, System Manager, Session Manager, Integration with peripheral like Screen pop, Click2Call, Click2Dial, Call-back assist, etc. · Support the maintenance and troubleshooting of real time dashboards, call recording, and reporting system · Develop monitoring requirements and test monitoring alerts for end to end call flows to monitor stability and performance of system. (15%) *Required Candidate Profile (Job Requirements/Descriptions)* · Qualification –BE / B Tech Preferred · 5+ years of Experience on Avaya CM, Avaya CMS, Click2Call and similar integrations, Call recording, Real time dashboards and reporting systems. NOC, Monitoring systems, Integrations support for Contact center infrastructure · Very good verbal and written communication skills & strong presentation skills · Successful track record of working closely with other teams such as network operations, hardware operations, DBA teams, carriers, product vendors etc. · Expertise in 2 and good working knowledge in at least 3 technologies listed below with demonstrated capabilities & experience · Technology domains - Avaya SM, Avaya CM, Avaya CMS, Call recording, IVR integration, WFM · Management of critical incidents and systemic problems · Network Operation Center monitoring *Thanks and Regards,* *Chirag Sapra* *Recruiter* *Global Economic Advantage Inc.* *(An ISO 9001-2008 Certified Company)* *4320, Winfield Road,* *Cornerstone@Cantera* *Suite 200, Warrenville, IL 60555 UNITED STATES * *Tel : 630-281-2396 Ext. 962* *Email - **[email protected]* <[email protected]> Gtalk-chirag.rgtalent -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
