Hi, Hope you are doing great, This is Syed Layeeq from New York Technology Partners. We have a requirement for *Help Desk Support at Albany, NY.* Please review the Job description below and if you’d like to pursue this, please include a word copy of your latest resume along with a daytime phone number and rate in your response. You can also reach me at (201) 680-0200 x 7027.
*Job Title: Help Desk Support - GC or Citizens only.* *Duration: Long Term* *Location: Albany, NY, US* *Job Description:* - To professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage. - Use of Lansweeper, ReadyDesk and remote desktop to provide first level technical support for approximately 2000 DOH ; monitoring work queues, opening, updating and closing ReadyDesk Support tickets - Accurately document the details of the user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. - Acts as single point of contact for all users of the Department’s Information Technology (IT) services and directs questions and report problems regarding services and products. - Installation of desktop hardware / peripherals and printers. - Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture. - Installation of individual software packages, as needed, for all users. - Use of imaging software to expedite large equipment roll-outs. - Support and deployments of O365. *Required Skills:* - 12 Months experience with troubleshooting Windows 7 applications and OS. - 12 Months experience with VmWare, thin client setup on a network, and PC setup on a network. - 12 Months experience in network monitoring, permissions and troubleshooting individual accounts. Experience using Lansweeper, Remote Desktop and Active Directory, all three are required. - 12 Months experience using ReadyDesk. - 12 Months experience with installation of desktop hardware / peripherals and printers. - 12 months experience lifting up to 50 lbs. of equipment, and running cable over and under furniture/rugs. - 12 Months experience with installation and support of O365. - 12 Months experience with imaging PCs, and server maintenance. - 12 Months experience support with supporting Lotus Notes. -- *-- * *Regards,* *Syed Layeeq Ahmed* *New York Technology Partners – Rochester* 332 Jefferson Rd. Rochester, NY 14623 *Phone No:* (201) 680 - 0200 x7027 *Email Id:* [email protected] *IM & Gmail:* syedstaffing *Linkedin:* http://in.linkedin.com/in/layeeq/ *Blog: syedstaffing.blogspot.in <http://syedstaffing.blogspot.in/>* *www.nytp.com <http://www.nytp.com>* P*Reduce, Reuse and Recycle. Go GREEN and please consider our environment before printing this email.* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
