*Title: Incident Management* *Location: Philadelphia, PA *
*Duration: 12 Months* *Experience:* Required Skills: Onsite lead with knowledge in ITSM and ITIL with experience in production support, Incident management, problem management. 1. Reviewing and identifying major Incidents 2. Determining Severity and Impacts of Incidents 3. Leading and driving incident resolution and restoration 4. Leading technical troubleshooting calls to resolve major incidents 5. Engaging the right teams and leaders from across the organization at the right time. 6. Confirming and executing communication and escalation plans *Thanks,* *Amit Sharma* *Sr. Resource Executive* *Net2Source Inc.* *Tel: (201) 340.8700 x 458 * *Mail id : [email protected] <[email protected]>* *GTalk/ Ymgr*: amitsharma.rgtalent *Website: **www.net2source.com* <http://www.net2source.com/> *Microsoft Gold Certified Partner | Cisco Certified Premier Partner | Oracle Gold Partner | IBM Business Partner | ISO 9001:2008 Certified Company | NASSCOM Certified Company | E-Verified Employer* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
