Recent article published by Don Norman.
http://www.jnd.org/dn.mss/error_messages_are_e.html

"Error messages punish people for not behaving like machines. 
It is time we let people behave like people. When a problem 
arises, we should call it machine error, not human error:

the machine was designed wrong, demanding that we conform 
to its peculiar requirements. It is time to design and build 
machines that conform to our requirements. 

Stop confronting us: Collaborate with us."



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