Tiemo, I feel your pain. Apparently, Android development is very difficult because many of the versions on different phone models have OS bugs and custom configurations that can cause problems. If I were developing for Android, I might specify that the software is only "guaranteed" on platforms and OS versions that I had tested myself. Of course, that puts a significant burden on you.
Sounds like an opportunity for a company whose mission is to test software on current Android devices. Best, Bill William Prothero http://es.earthednet.org > On Feb 17, 2015, at 4:50 AM, "Tiemo Hollmann TB" <toolb...@kestner.de> wrote: > > I am surprised that this is so OT, that anybody either cares about it or has > nothing to tell about. > Perhaps I am wracking my brain about something which doesn't even exist, or > only in German law? > Thanks anyway > Tiemo > > > -----Ursprüngliche Nachricht----- > Von: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] Im Auftrag > von Tiemo Hollmann TB > Gesendet: Sonntag, 15. Februar 2015 10:35 > An: LiveCode User Liste senden > Betreff: OT: App Software Warranty? > > Hello, > > In former times at the end of last century and beginning of this century a > software user was aware, that the chance that his software would run on a > new system was against 0 and he had to care about new versions, drivers etc. > before he migrated to a new system. > > Nowadays, with the new "app" paradigm on mobile phones and tablets the user > has forgotten that these nice tiny little icons on their smartphones are > also "software" with well-definied requirements and and investment to be > produced. And the OEMs like Apple with their automated system updates show > the users a brave new world and pretend that the user hasn't to care about > anything anymore. All bets are off. The user doesn't cares anymore about > anything and just hits the button "install new system" and expects that > everything runs smooth or even better as before. > > I have an app running on iOS and Android and get more and more furious > support requests from such customers, when anything is not running anymore > either on a special android oem flavor or on a new (iOS) system after a > system update. > > What I am asking me and didn't found yet a satisfying answer is the > following. > > What do the software licenses / warranties of the AppStores of Apple and > Google say about that? I didn't found any paragraph which tells that there > only is a "warranty" for the app to function on the system version x.x.x or > something like that. > > Do I have to guaranty that my software runs on the next system /will be > updates for the next system? If not, where is that told? What happens, if I > discontinue the development of my app tomorrow or even close my business > some day? What claims has the customer? Especially when he has upgraded his > system and can't go back. > > Apple and Google offer a "return" of the software and the money for a > certain time. What happens, if the app stopps working on a new version? Is > still Apple/Google the contractor? Are there any claims against me beside of > a big shit storm in the social media? > > In opposite to classical software, where I can sell a new version or an > update with costs for a new system version neither Apple nor Google have > implemented this possibility for me. There are no updates with cost. Ok, I > could implement an inApp-purchase for every update to release a new version. > But there is again the customers "entitlement", that everything is always > compatible. To create a new version also is no solution, if you (as me) have > already implemented costly inapp-purchases they all would be lost with a new > version, because they are tied to the app-ID. > > What are your thoughts about this subject? > > Tiemo > > > > > > > > > > > > > > > > > > > > _______________________________________________ > use-livecode mailing list > use-livecode@lists.runrev.com > Please visit this url to subscribe, unsubscribe and manage your subscription > preferences: > http://lists.runrev.com/mailman/listinfo/use-livecode > > > _______________________________________________ > use-livecode mailing list > use-livecode@lists.runrev.com > Please visit this url to subscribe, unsubscribe and manage your subscription > preferences: > http://lists.runrev.com/mailman/listinfo/use-livecode _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode