Kevin, Thanks for the update and explanation! This is why I love RR. I received personal emails from both David and Heather and now this email from the CEO. Can't get that type of communication from every company.
I once had this problem on a trip to Japan to install a new system in 1985. I only had one backup tape with me and the disk failed(no RAID in those days) during the final backup so I had nothing. I had to wait 1.5 days to get a offsite backup tape flown in from NY. Embarrassing to be sure but I learned to always use alternating tapes when I was off-site. The only suggestion I can make(if RAID 1) is to remove and rotate raid disks so if both fail there is always the "last pulled" drive to revert to. Upgrade to RAID 6 that allows for 2 failed drives without loss of data. Short of an Google type of datacenter the on-rev up-time has been great. Ralph DiMola IT Director Evergreen Information Services rdim...@evergreeninfo.net -----Original Message----- From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On Behalf Of Kevin Miller Sent: Friday, March 06, 2015 2:27 PM To: How to use LiveCode Subject: Re: on-rev outage As CEO that is of course my first instinct too. I always push us to investigate and see what lessons can be learned, what procedures tightened. However this is not one of those times. We suffered a catastrophic failure of both disks in the RAID array and thus made an estimate that our restore time would be 48 hours as we had to revert (in this incredibly unlikely event) to the off site backup. It turns out that we have managed to get one of the RAID disks to work so we should be back up and running sooner than anticipated - all things been equal in the next few minutes. Since we completed the server migration and system upgrades we¹ve enjoyed steady reliable service. Even with this outage on Diesel we are well within any reasonable measure of uptime and reliability now for any ISP in this price range. We have both RAID and an offsite backup in place already. So while I regret the obvious inconvenience, this is one of those cases where additional procedures and systems would not have helped. Thanks for your patience, Diesel will be back online soon. Kind regards, Kevin Kevin Miller ~ ke...@livecode.com ~ http://www.livecode.com/ LiveCode: Everyone can create apps On 06/03/2015 18:21, "Simon" <si...@asato-media.com> wrote: >Heather Laine-2 wrote >> Folks, >> >> This is also a test of whether your email address is up to date in >> our on-rev client records. > >Whoops. Oh well, what a funny world this is. Because of my long >standing relationship with RunRev my up-to-date email address is on >Diesel, hence no email from Heather. > >21 hours 42 minutes down. > >I would request a detailed report on how the service will be improved >going forward. What safety protocols have now been put in place to >ensure this does not happen again? Yep, the standard stuff one asks >any provider of any ongoing service. > >This problem is obviously out of Davids and RunRevs hands as it would >have been solved by now. > >Simon > > > >-- >View this message in context: >http://runtime-revolution.278305.n4.nabble.com/on-rev-outage-tp4689723p >468 >9746.html >Sent from the Revolution - User mailing list archive at Nabble.com. > >_______________________________________________ >use-livecode mailing list >use-livecode@lists.runrev.com >Please visit this url to subscribe, unsubscribe and manage your >subscription preferences: >http://lists.runrev.com/mailman/listinfo/use-livecode _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
